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In this week's episode, Damien sits down with John Snyder, CEO of Net Friends, to unpack how he used AI to improve client reporting, reduce wasted scoping time, and increase project win rates from 47% to 65%. He shares how his team moved from reports nobody read to QBR-style insights that got clients responding within minutes, asking better questions, and requesting follow-up meetings.
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Connect with Damien and John:
 Damien - https://www.linkedin.com/in/dstevens
 John - https://www.linkedin.com/in/johnsnyder-netfriends/
📺 Watch on YT: https://www.youtube.com/@mspmindset

Customer Zero: Why this MSP Dogfoods AI Before Selling It

Host Damien Stevens (CEO of Servosity) gives a front-row seat to MSPs who refuse to play small. MSP Mindset dives deep into what truly elevates an MSP—not just technology, but leadership, mindset, and strategy. Through our mission to interview 100 of the world’s top-performing MSPs, we’re uncovering the habits, bold decisions, and mindset shifts that drive real growth—without burnout. No fluff. No theory. Just the stuff that works.