When a giant multinational conglomerate specializing in hardware and high tech enters the Saas business, things massively change. The center of all the change is the customer — new processes, touchpoints, and the need for a unified experience.
David Sakamoto joins us to talk about:
-How Cisco delivers customer success at scale
<ul>
<li>Segmenting customers when the world is your audience</li>
<li>Lessons smaller businesses can apply from Cisco’s customer success philosophy</li>
<li>Why culture needs to be at the forefront of the change, and</li>
<li>The most important trait needed in a customer success candidate</li>
</ul>

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