Mo Khalifa, AI Workforce Specialist at Microsoft, discusses enterprise AI adoption, agent workflows, and Microsoft Copilot strategies with the Big Four professional services firms. • Personal productivity with Copilot: morning briefings, email summaries, and building the habit of AI-first workflows • Creating custom agents with Copilot Studio to manage customer information and support team productivity • WorkIQ and organisational memory: personalising Copilot with company-specific terminol...