Microsoft Teams Insider
Microsoft Teams Insider
Tom Arbuthnot
Unifying UCaaS and CCaaS: Teams Phone Extensibility, Unify and Dynamics 365 Contact Center
31 minutes Posted Nov 18, 2025 at 4:00 pm.
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Show notes
Listen to Sean Gilmour, Principal Product Manager Lead for Advance Calling - Microsoft Teams, and Pratichi Dash, Product Manager - Dynamics 365 Contact Center Voice and Conversational AI , explain Teams Phone Extensibility (TPE), Unify and how they enable a single, unified phone system across UCaaS and CCaaS. • What TPE is, how it works with Azure Communication Services, and why the Unify certification matters for a level playing field • How Dynamics 365 Contact Center uses TPE to reuse exi...