MicroAdvice CX Podcast
MicroAdvice CX Podcast
James Buscaglio
E22 - Diversity, inclusion, and brand promises result in a better customer experience
14 minutes Posted Feb 26, 2021 at 5:00 am.
0:00
14:45
Download MP3
Show notes

With so much discussion around the need for diversity, equity and inclusivity in today's brand promises, I thought it critical to dig deeper into the underlying factors of crafting brand promises and the specific ways brand promises serve as a foundation of customer experience. 

In this episode, I interview Tanita Sandhu, a 20 year global brand and marketing professional based out of Seattle, and also founder of Bamboo Bleu, a boutique Brand & Marketing Consulting agency. 
 
Tanita discusses, 
 
1.) How a company can authentically convey their social conscience to their customers,
 
2.) The importance of diversity and inclusivity in brand positioning to deliver a stellar customer experience,
 
3.) Building and executing on sustainable brand promises that stand the test of time,
 
4.) How startups and smaller companies can build a human-focus brand right from inception,
 
and much, much more!


If you have ideas for Podcast episodes, please email Jim Buscaglio at [email protected] or add me on LinkedIn (https://www.linkedin.com/in/jimbuscaglio).

Learn more about Tanita's Bamboo Bleu consulting firm and brand strategy at http://bamboobleuconsulting.com/ 


Follow MicroAdvice on Spotify at https://open.spotify.com/show/6bT3xk3dKS5uQYXeVc1i0w

-OR-
Listen to MicroAdvice on iTunes https://podcasts.apple.com/us/podcast/microadvice-podcast/id1536424275


https://youtu.be/3x-mItYscx0


#Customersuccess​ #CX​ #Customer​ #Customerexperience​ #brand #marketing #marketingstrategy #brandawareness #brandposition #market