As lawyers and law firms have made the effort to meet clients where they are, the transition to remote work was well underway in the legal profession long before the COVID pandemic made it a necessity. In this episode, we hear about what a remote experience looks like for three very different firms: an internationally-distributed law firm, a digital-first law firm, and a law firm that delivers legal services from an RV.
Nov 17, 2021
34 min
How do you measure the impact of a big idea? Shifting to a client-centered model is a big, broad change for the legal profession—but how can law firms tell it’s the right one?
Nov 3, 2021
45 min
The COVID pandemic has fundamentally and permanently transformed industries around the world—and the legal industry is no exception. In this episode of Matters, we’ll speak to organizational leaders, educators, and practicing attorneys to hear how the practice of law has changed—and what attorneys need to do to keep pace.
Oct 6, 2021
42 min
In the past couple of episodes, we’ve looked at practical ways to put yourself in your client's shoes, and to adopt a client-centered mindset. This episode, we’re looking at how to put client-centered ideas into practice at your firm, and to help us, four legal experts shared their knowledge around implementing techniques that improve the experience for clients and members of the firm.
Sep 15, 2021
32 min
What does it mean to really walk a mile in your clients' shoes? In this episode, we talk to three practicing attorneys to learn how they have come to understand their clients, what their client journey looks like, and how this can help solve the Access to Justice crisis.
Sep 1, 2021
30 min
In this episode, Jack and Nefra welcome three client-centered attorneys and an esteemed law professor to discuss how to adopt a client-centered mindset at your firm. Naturally, having the right mindset is key to everything else that follows—so you can’t have a client-centered law firm without first cultivating a client-centered mentality.
Aug 18, 2021
37 min
Looking at the legal industry through a client-centered lens is already transforming how legal services are delivered. In this episode, we’re joined by three guests: a legal consultant and blogger, the president of a bar association, and a practicing Big Law attorney to discuss the major impact that a shift towards client-centered lawyering is having across the legal industry.
Aug 4, 2021
32 min
On this episode, we'll compare the broken model of legal service delivery—the "lawyer-centered" model—with the client-centered model, which is advantageous for both your clients and your firm.
Jul 21, 2021
30 min
In this episode of Matters, we'll examine how the current legal system is broken, in which particular areas of legal service delivery the industry is failing, why change is direly needed—and what that change might look like.
Jul 7, 2021
42 min
No risk, no reward—in this second episode of season two of Matters, we're joined by three guests to take a high-level view of the legal profession—chiefly, why lawyers tend to be so risk-averse, and the effects that this cautiousness has on legal practice, innovation, and firm sustainability.
Jun 23, 2021
33 min
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