Mastering Innovation
Mastering Innovation
Mack Institute for Innovation Management
Predictable Magic: Designing Around Customer Emotions to Reach Beyond Existing Markets
36 minutes Posted Feb 28, 2019 at 9:00 pm.
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Show notes
Deepa Prahalad, author of Predictable Magic: Unleash the Power of Design Strategy to Transform Your Business, introduces design thinking frameworks that can create strong emotional engagement between customers and firms. Read more: https://mackinstitute.wharton.upenn.edu/2019/predictable-magic-deepa-prahalad/

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