Show notes
Jeff Gardner of Graphy joins Landon and Kyle to discuss his 8-year journey at Intercom. He chats about the early days of the product (he was employee #4), growing a support team from 1 to 100, launching a developer platform, and more.
Today’s Topics:
- Intercom pricing (and potential IPO?)
- Growing support in lockstep with customer growth
- The evolution of hiring needs as a company scales
- Being remote in a majority in-person company
- Going from "we have an API" to "we are a developer platform"
- Advice for indie developers building on a platform
- Back to the beginning: moving to Graphy
- What is customer success?
- Customers as collaborators on the product journey
- Thinking in trade-offs