In the series finale of Your Health University's Values Series, Jamie Preston and the Patient Experience Team — Jennifer Kistler, Kim Metz, Whitney Myers, Carlos Heyward, and Rebecca Dillard — close out five powerful episodes with the value that ties everything together: Service. From a note printed on a FedEx package to keep a patient from falling, to ICU nurses braiding the hair of ventilated patients, to Jamie's deeply personal story about his wife's breast cancer journey and two very different healthcare systems — this episode is a moving, unforgettable reminder of why every single person at Your Health showed up in the first place.
May 8
34 min
In this episode of Your Health University, Jamie Preston and the Your Health Patient Experience Team — Jennifer Kistler, Kim Metz, Whitney Myers, Carlos Heyward, and Rebecca Dillard — take a deep look at mutual respect: what it demands across hierarchies, generations, cultures, and socioeconomic lines, and why active listening is the foundation everything else is built on. From a story of a nurse gracefully protecting a patient's dignity in a moment of quiet vulnerability, to the power of reverse mentoring and what Carlos taught everyone in a room just by staying silent and truly listening — this episode will change how you show up tomorrow.
May 1
30 min
In this episode of Your Health University, Jamie sits down with the Your Health Patient Experience Team — Jennifer Kistler, Kim Metz, Whitney Myers, Carlos Heyward, and Rebecca Dillard — to get honest about what integrity really demands of healthcare professionals: not just doing the right thing when it's easy, but owning mistakes, telling hard truths, and showing up with consistency whether anyone is watching or not. From a real-time story of Rebecca owning an oversight at 5:45 AM, to the powerful lesson of a CEO who refused a resignation because "I just spent a million dollars training you," this conversation will change how you think about what it means to be a person of integrity — and why it matters more in healthcare than almost anywhere else.
Apr 24
30 min
Jamie Preston continues the Your Health Values Series with the Experience Team — Rebecca, Jennifer, Whitney, and Carlos — unpacking what empathy actually looks like in the most pressured, sacred moments of patient care. You'll walk away understanding why empathy isn't a soft skill but a clinical one, why the 15-second pause to acknowledge someone's pain is non-negotiable, and how to protect yourself from the compassion fatigue that quietly erodes the very thing that drew you to healthcare in the first place.
Apr 17
27 min
In the first episode of Your Health University's Values Series, host Jamie Preston sits down with four members of Your Health's patient experience team — Rebecca Dillard, Jennifer Kessler, Whitney Myers, and Carlos Hayward — to unpack what collaboration looks like beyond the buzzword: the messy, back-and-forth, back-pocket-phone-call version that actually shapes patient outcomes. The insight that stays with you: genuine collaboration isn't a soft skill or a wall poster — it's the reason a man living in an RV without his medication got the care he needed, and it's the daily habit that separates good healthcare from transformative healthcare.
Apr 10
45 min
Madison Browning, Executive Director of Clinical Services at Your Health, joins the podcast to break down the real science behind cranberry, D-Mannose, and vaginal estrogen — three non-antibiotic strategies for preventing recurrent UTIs that most patients have never been told about. The conversation's central truth is both simple and striking: the reflex to reach for an antibiotic every time you get a UTI may be the very thing keeping you stuck in the cycle.
Apr 3
38 min
In Part 2 of their conversation on the doer-to-leader transition, Jamie and Matt Whitehead get into the deeper work of leadership — how trust is built through presence and sacrifice, not position, and why the best thing a leader can do is develop people who eventually outgrow them. From a vivid story of Scott Middleton slinging furniture in a 95-degree Charleston heat to Matt's vision of a legacy built on treating the janitor the same as the CEO, this episode is a quiet masterclass in what leadership looks like when the ego finally gets out of the way.
Mar 17
24 min
In this first part of a two-episode conversation, Jamie sits down with Matt Whitehead, Chief Ancillary Officer at Your Health, to unpack one of healthcare's most costly mistakes — promoting the best doers into leadership without preparing them for the total identity shift that follows. From the moment Matt realized he could no longer do everything himself in his first nursing home administrator role, to the dangerous myth that new leaders must act like instant experts, this conversation is a masterclass in what it actually takes to cross the line from doing to leading.
Mar 13
25 min
In this episode, Jamie sits down with Registered Nurse, Madison Browning, the Executive Director of Clinical Services at Your Health.
Maddison, specializing in urology at Your Health, helps us unpack how expert urology care — from proper UTI diagnosis to complex urinary conditions — is keeping patients out of costly emergency rooms and hospital stays. The biggest takeaway: when you have the right specialist on your team, you don't just feel better faster — you help reduce the strain on an entire healthcare system.
Mar 3
32 min
In this episode of the Your Health University podcast, Brooke Howard shares how bioidentical hormone optimization through Biote transformed her energy, clarity, confidence, and leadership—and how it’s helping patients who feel “off” but are told their labs are normal. Jamie also opens up about his own experience with anxiety and ADHD medication, explaining how addressing his hormones became a turning point in both his health and his life.
Feb 24
35 min
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