How do you quantify the results of a successful digital transformation journey? from Lost In Transformation

Lost In Transformation

MING Labs

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How do you quantify the results of a successful digital transformation journey?

13 minutes Posted Nov 11, 2021 at 2:00 am.

Set KPIs around processes, people, and commercial parts

Measure new value propositions offered to your customers

Did we make a customer's life better in any shape or form?

Apply both types of metrics: financial and behavioral

Create metrics relevant to the projects you're running

Use the same KPIs as you have in your business so far

Get granular on the measurement depending on the goal of the transformation journey

Focus on the commercial impact of the portfolio that you’ve affected

Use concrete metrics - enable digital and measure recurring revenues

Look at the entire user experience from an employee’s, consumer's, and client's perspective

Success lies in understanding what your customers want, serving those needs, and making money

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How do you quantify the results of a successful digital transformation? Is it best to focus on hard or soft metrics? Or should we rather concentrate on better customer value propositions, or on new offerings? Or mix all of the above? Tune into this special podcast episode to find out what our digital leaders recommend as best practices.

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