Mike and Shauna Jones built and scaled a lash company to 154 employees, got sued three to four times a year, and learned to handle difficult clients the hard way. Now they teach it. This conversation covers the part of the lash business no one prepares you for: the client who is always late, the one who hates a flawless full set, the one whose name on the books fills you with dread. Mike and Shauna walk through setting firm boundaries, refusing service the right way, documenting incidents to protect your team, and the principle that reframes the whole thing: not all money is good money. Practical guidance for lash artists and salon owners who want their business to serve their sanity, not drain it.

Mike and Shauna built and sold a lash company, and they have been on the receiving end of public criticism most lash artists will never face. So when a new lash tech posts her work in a Facebook group and gets buried in mean comments, they know exactly what that feels like and exactly why it happens. This episode reframes the bashing entirely: the people tearing you down are often projecting their own insecurities, fears, or competitive pressure. Mike and Shauna share how a post meant to embarrass them became their best sales day ever, why most lash groups are run by competitors with something to sell, and how to stay bold when the industry feels cliquey and harsh. A direct, faith-forward conversation for any lash artist who has thought about quitting over a comment.

Running lash salons since 2016 teaches you one thing fast: the look a client asks for and the look her natural lashes can carry are rarely the same thing. In this episode, Mike and Shauna walk through how they close that gap without losing the client, from the consultation question that prevents a set someone secretly hates, to why they refuse the words "thin" and "damaged" at the station, to the rare cases where the honest answer is no. Practical, salon-tested guidance on consultations, natural lash health, and managing expectations for lash artists at any level.

UV lash systems are one of the hottest topics in the lash industry and unfortunately, one of the most misunderstood. In this episode, we break down the biggest myths surrounding UV lash extensions, including safety concerns, eye exposure, retention claims, allergies, curing times, and what lash artists need to know before making the switch. If you've heard conflicting information about UV lash technology, this episode will help separate fact from fiction so you can make informed decisions for your business and clients. 🎙️ Topics Covered: ✔️ Is UV lash technology safe? ✔️ Does UV light damage the eyes? ✔️ Are UV lash adhesives stronger? ✔️ Can UV systems reduce sensitivity issues? ✔️ Common misinformation spreading online ✔️ What lash artists should know before investing Whether you're new to UV lash systems or already using them in your salon, this conversation will help you understand the science, benefits, and limitations behind the technology. Follow Olivor Lash for more lash education, business tips, and industry insights. Shop UV Products at https://olivorlash.com/collections/uv Information On Eye Safety and testing: https://stuk.fi/en/-/antti-latomaki-examining-the-uv-radiation-of-lash-extension-devices?utm_source=chatgpt.com

Summer is the season lash artists dread most for retention, and it's usually not a technique problem. Mike and Shauna walk through everything that affects your lash bonds when temps rise: humidity, sweat, oils, saltwater, and how your adhesive storage plays into it. They cover how to run a mini consultation with returning clients, when to swap primer in for saline, how to adjust your glue dot timing, and why UV adhesive keeps coming up as the answer to almost every retention complaint. Plus, a solid reminder that selling your clients a lash bath is both an upsell and a client protection strategy. If you're heading into summer fielding retention questions, this one is worth a listen before your next appointment. New classes available at olivorlash.com, including an upcoming beginner course in Las Vegas. Financing available.

At Olivor Lash we get asked all the time: “What’s the best lash glue for retention?” The truth is… there isn’t one perfect adhesive for everyone. In this episode, we break down: • Fast drying vs slower drying adhesives • Flexible retention vs rigid bonding • Humidity and temperature differences • Why some artists struggle with retention • How to choose the RIGHT glue for your lashing style • Which Olivor Lash adhesives work best for different artists A lot of lash artists blame retention on the glue when the real issue is application, environment, curing speed, or attachment. If you’re struggling with retention or trying to figure out which adhesive fits your speed and environment, this episode will help. Shop our adhesives: https://olivorlash.com/collections/glue Follow us for more lash education, business tips, and industry podcasts.

You are training your customer to look for a sale. In this episode, Mike and Shauna talk about why discount culture is destroying the lash industry and how to build a business that doesn't need it. Olivor Lash classes are open. Beginner to advanced, online and in person. Reserve your spot for $250 at olivorlash.com.

Shauna and Mike Jones built LivBay Lash into an eight-figure brand while quietly navigating a federal indictment, financial devastation, and starting over from scratch. In this episode, they break down what's actually changed in the lash industry in 2026, why organic content is outperforming paid media, and how to use AI to grow your business before it costs you years. What we cover: how hooks and thumbnails replaced hashtags, why paid ads aren't the shortcut they used to be, using one piece of content 30+ different ways, and the AI tools that are actually generating business right now.

What does lash adhesive actually contain? Is UV glue really safer? And why does everyone keep blaming retention issues on the glue? Shawna and Mike of Olivor Lash cut through the marketing noise and give you the science, the red flags to watch for when shopping for adhesive, and the honest answers the industry tends to avoid. Shop lash supplies: olivorlash.com Join the Lash Takeover Facebook group: https://www.facebook.com/share/g/18RLkHYLrb/

Not all lash classes are created equal and Mike and Shauna have the horror stories to prove it. In this episode, they break down how to find a lash training program worth your money, what to look for before you sign up, and what it really takes to build a class that produces skilled artists. Plus: the hot take on taking a lash class before you even get licensed, and the time the Nevada State Board showed up to their warehouse like it was a DEA raid. Real talk for lash artists and educators at every level. New episodes weekly. Shop and train at olivorlash.com.