Show notes
“What I learned very quickly is that winning is important, but it's actually much more than that.” – Steven Mandis Key Takeaways:[1:40] The evolution of Acrisure’s digital marketplace.[3:10] Steven’s journey connecting investing, finance and sports and entertainment.[9:15] Why Real Madrid elected to transform during a period of success.[11:44] What to do when winning is not enough.[15:14] Behind the scenes of Acrisure’s digital transformation to create better client experiences. Further Reading:The Real Madrid Way by Steven MandisAcrisure.comAcrisure on LinkedIn, Instagram and TwitterSend your ideas, questions, and suggestions for future episodes to [email protected] Notable Quotes:“People were obviously happy with winning, but they weren't winning the way that they wanted to win with the players that they wanted to win with.” – Steven Mandis“We’re using not only the applications we put in place, but the feedback that’s coming from those to ultimately build out better products and provide greater customer service.” – Tamara Zaichkowsky “We’re not waiting to be disrupted or waiting for a reason to transform.” – John Pelle