Initially starting out as a librarian, Fiona has held various sales and marketing positions throughout CN and is now responsible for the organization's government and media affairs as well as corporate communications. We discuss her career development from librarian to senior executive and her optimistic view on information services and its impact in the corporate world.

Gain an insider’s view on how competitive intelligence (CI) and foresight can contribute to building a dynamic, winning strategy for a multifaceted national organization. David Wickenden, Senior VP of Corporate Strategy & Strategic Impact at AARP talks about the role that CI can play in building a world-beating strategy.

Clients have many legal services options but changing providers can be a challenge - Mar 13, 2020 by LAC Group

- Ransomware attack forces Epiq to take their system offline - Calif. task force approves eight recommendations to expand access to legal services - CLOC to recognize law firms' legal operations progress at the 2020 Vegas Institute - Law firms may find it difficult turning Big Four into tech customers - Kennedys unveils AI-powered platform to manage the claims process - DocuSign expands CLM capabilities with the acquisition of Seal Software

- New survey finds that UK in-house teams feel unprepared for upcoming tech challenges. - Law firms are proactively seeking ALSP collaborations to create holistic client offerings. - The Big Four’s growing presence in the Asian legal market shows they are no longer fringe players. - Corporate clients that are asking law firms to work with ALSP can lead to conflicts. - LOD Legal has expanded into the UK to challenge traditional offer models. - Casetext has introduced a solution that automates legal brief drafts.

- ABA passes resolution encouraging states to explore innovative approaches to legal services - As differences between traditional and new law firms fade, some look to drop ALSP label - Bloomberg Law launches AI-powered brief analysis tool - Survey finds the influence of legal ops professionals grew in past years - Westlaw Edge introduces AI-powered Legislative Insights tool - Deloitte Legal partners with Conception X to mentor Ph.D. students to identify the potential use of new technologies

- Axiom acquires flexible lawyers service Bliss Lawyers - Legalweek panel: In-house counsel should leverage data to show value to C-suite - Arizona launches pilot to train nonlawyers to offer limited legal advice - NY Bar report finds in-house teams leading a push for regulatory guidance - Trustpoint.One partners with NexLP to launch AI consulting group - Evershed Sutherland's Konexo partners with Grant Thornton, DXC to consult the City of London on LIBOR

- Survey finds as the volume of on-site litigation work continues to rise, firms are expected to turn to outsourcing - Bloomberg Law expands Docket Key scope to cover all federal district courts - PwC legal introduces program encouraging EU lawyers to build legal tech apps - Arizona officials submit a petition to Supreme Court calling for changes to law firm ownership rules - LOD hires legal ops specialist to lead innovation and design - Reed Smith introduces free eDiscovery app

- Axiom managed solutions spin-off rebrands as Factor - Fastcase relaunches legal news service - Hogan Lovells, Elevate partner on document review center - Law firms lagging other industries in the adoption of automation tech - Thomson Reuters: Alternative business models becoming the norm in U.S. legal market - CLOC launches directory to help in-house teams find service providers - ROSS Intelligence founder calls for changes to law firm ownership regulations

- Lawyers on Demand launches second German office - Survey finds in-house teams unprepared for privacy regs - Conn. forms task force to explore changes to legal regulatory reform - Atrium co-founder confirms the company is moving away from legal services - Ill. passes legislation legalizing blockchain contracts - Bloomberg Law launches a resource for litigation finance