Leave Your Mark - The Coding and Marking Podcast
Leave Your Mark - The Coding and Marking Podcast
Jon Ballard
Episode 5: How National Account Management Drives Deeper Partnerships and Continuous Improvement
15 minutes Posted Apr 27, 2026 at 1:00 pm.
Meet Bill at Domino
What National Accounts Do
Who Qualifies as National
Bridging Plant and Corporate
Standardization Across Sites
Service and Proactive Support
Real World Success Story
Consulting and Partner Network
Future Growth of the Role
How to Get in Touch
Trade Shows and Wrap Up
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15:10
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Show notes
What does a National Account Manager actually do, and why does it matter?
In this episode of Leave Your Mark, host Jon Ballard sits down with Bill Bonaccorsi, Director of National Accounts at Domino, to break down the strategy behind Domino’s National Account program.
Rather than focusing on individual sites or transactions, this approach is built around long-term partnerships with large, multi-location manufacturers. Bill explains how dedicated account managers act as a central point of coordination—connecting service, sales, engineering, and customer teams to drive alignment and results.
The discussion covers how Domino works with customers to:
Align on long-term business goals
Leverage data and insights for continuous improvement
Coordinate across multiple facilities and stakeholders
Improve operational efficiency at scale
Build stronger, more strategic relationships
If your organization operates across multiple locations or is looking to move beyond transactional vendor relationships, this episode offers a clear look at how a more strategic partnership model can deliver real impact.