This Candid Conversation with Mets and Alex is the first of many more. We will also be adding customers and dealer personnel to this panel. Customer Loyalty seems to have disappeared over the past twenty years. We engage in a vigorous discussion which addresses this truth. We will explore options for changes that need to be made in future discussion. Please don’t miss this episode. Visit us at <a href='https://www.LearningWithoutScars.org'>LearningWithoutScars.org</a> for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Ron Slee explains what we do, our purpose and goals, at Learning Without Scars (LWS)

As a third-generation educator, it is easy to say that teaching and training are in the blood for Ron Slee. From his beginnings as a coach, through his time at McGill University, Ron developed a foundation for the work he does today. From working within dealerships, to operating a consulting company, creating a training business and running twenty groups, Ron has been directly involved in this Industry since 1969. Ron has been known as the industry expert for years, and has brought this expertise to bear through his training programs. Today, Ron provides specialized, job function based internet based subject specific classes, job function skills assessments, as well virtual seminars and webinars. These courses are designed for manufacturers and their dealers, as well as independent businesses in the construction equipment, light industrial, on-highway, engine, and agricultural industries through Learning Without Scars (www.LearningWithoutScars.com). This platform is a continuation of the work begun by Quest, Learning Centers which was established in 1996. This training is aimed at improving dealer parts and service operations through qualified people that are knowledgeable in using operational metrics and current market and operational best practice methods.&nbsp;