In this episode, we're joined by David Callaghan, former Senior Vice President of Oracle EMEA, President of the British Quality Foundation until 2019, and B2B business leader in Executive and Non-Executive roles. David describes his career in I.T. as a happy accident, but it’s quite clear that he’s thrived in the world of technology and enjoyed being part of the industry's evolution over the last 4 decades.  He talks with passion about the role of a leader, the need to listen, learn and improve.Listen out for David’s thoughts on the importance of creating teams who will challenge you as a leader and also of developing connections between business and the local community, and how the benefits really are two-way.  

Burger King (UK)'s Chief Marketing Officer, Katie Evans, talks about her experience of driving customer-focused Performance Improvement.Listen out for her take on putting the customer front and centre, working in partnership with the supply chain to achieve better results and engaging stakeholders in transformative change.Learn how agile processes have enabled Katie to lead a team successfully and consistently without stifling creativity.

Hear Estelle’s fascinating stories, from how an untimely bout of chicken pox at university set her on a path to the quality career she has excelled in and the range of challenges she has applied business excellence tools and methodology to. Listen out for her example of what good quality looks like – it’s an absolute gem!