In this special episode, John talks to Founder and President of The Body Language Institute and New York Times best-selling Author, Janine Driver. Janine is a body language expert and a true leader in her field. She has a wealth of experience and has spoken at four different Tedx Talks, she is a body language contributor for the NBC Today show in America and is an award-winning keynote speaker. She has also taught people within the FBI, CIA and New Scotland Yard. A very impressive bio! During this interview, Janine provided some fascinating tips on how to spot easy tells when people are being honest and dishonest and gave some great famous examples of this. Janine also talked about her “Am I W?” formula and the ‘behavioural fingerprint.’ Tune into this episode for a very insightful conversation on body language and how to read people.   Website - https://janinedriver.com/ Instagram - https://www.instagram.com/newbodylanguage/?hl=en Facebook – https://www.facebook.com/JanineBLI/   KEY TAKEAWAYS Your behavioural actions can be a massive tell. Be conscious of not only what you are saying but what you’re doing. Ask yourself if you know how your staff members like to receive praise. Read and understand their body language. This will help you to keep them a part of your team.   BEST MOMENTS “When people feel they matter and belong, cooperation is strong.” “If you can keep people to the four-year mark, it’s unlikely that they’ll make more money by leaving.”   VALUABLE RESOURCES Leadership Revealed Podcast The Agency Roadmap Members Website    ABOUT THE HOST John has several Estate and Letting Agencies in the North-East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.instagram.com/johnpaulmentor/ https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ [email protected]

Do you need to brush up on specific areas of your business? Are you even qualified in that area? In this episode, John provides his 5 top course topics you should be covering to help you and your business. As well as other topics, John talks about the importance of learning the ins and outs of finance and how to make sure you are on top of it. Are you speaking to your accountant on a regular basis? This will help you. John also discusses why understanding the legal side of your business is one of the biggest things you need to get to grips with. There are so many courses out there available to you so why not take advantage of them? It can only benefit you and your business. If you’d like to be a qualified expert in your business but don’t know where to start, give this episode a listen. You won’t regret it!   KEY TAKEAWAYS Take a step back and look at you and your business. See which specific areas you need to improve on. There are a lot of courses out there available for you to improve.   BEST MOMENTS “A lot of companies go bust because of cash flow issues not profitability issues, which again is very important when you’re trying to run a business.” “Whatever business you are in, having a very good understanding of the law will massively help you. Contract law is absolutely super important.”   VALUABLE RESOURCES Leadership Revealed Podcast John Paul Business Coaching   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.instagram.com/johnpaulmentor/ https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ [email protected]

In this special episode, John talks to Senior Lecturer in Consumer Behaviour and Retailing, Dr. Amna Khan. Dr. Khan uses her consumer and retailing knowledge to provide regular commentary to national, international and regional media outlets, providing interviews to BBC Breakfast, ITV and others as well as giving her expert opinion on Channel 5 retail documentaries. In short, she certainly knows her stuff! During this episode, Dr Khan provides insight into recent changes in consumers’ behaviour due to the pandemic, how social media has changed the way we shop, why the Build-To-Rent sector is growing amongst younger people and so much more. Do you want to know why your customers make the decisions they do? Tune into this episode for a very insightful conversation on this topic. Dr Khan's Website - https://dramnakhan.co.uk/Dr Khan's YouTube channel - https://www.youtube.com/@dramnakhan350Dr Khan's Twitter – https://twitter.com/Dr_Amna_Khan   KEY TAKEAWAYS Make use of digital tools and technology to showcase your agency. Social media has played an enormous part in how we shop so make sure you’re utilising it to its fullest potential. People want an experience when they shop for a product. Tap into that and create that great experience for them. What would you want to see and experience when looking at your services or products? BEST MOMENTS “The way to become more efficient is to think about how the digital aspects are going to streamline your processes and make things more efficient, time-effective, cost-effective, save you money and save that new buyer, new renter, new seller money too.” “In other ways that we might see internet or tech coming into the sphere of Estate Agents, might be, what I’m seeing in retail, is the use of augmented reality or virtual reality.” “Consumers have changed their value set during the pandemic. They started to reflect and reconsider what was important to them and sustainability was one of the key things that come out.”   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North-East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.instagram.com/johnpaulmentor/ https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ [email protected]

This is a slightly different episode to what you might expect. John describes this one as a ‘self-promo’ episode, talking about some of the content in his upcoming online course which has been created by John to help agency owners fully understand the business fundamentals that make the biggest difference to every successful business. During this episode, John touches on some of the topics he will be presenting on in the course, such as budgets and finance, creating a winning team culture and how to make yourself redundant. We are likely looking at a difficult time over the next 12 to potentially 24 months and this course will help you to get ahead on these areas before we start a new year. During the course, you will also hear from John’s accountant, where they will have an in-depth discussion on budgets and finance. This is one not to miss out on! For more information about the online course taking place on Thursday 1st December 2022 and how to book your place, click the link below: https://agencyconsulting.lpages.co/own-a-business-in-2023/#tickets   KEY TAKEAWAYS Individuals are not as strong as a solid, well-working team. Creating that winning team culture is very important.   BEST MOMENTS “The reason most people don’t have a budget, is pretty much because they don’t feel comfortable with the numbers. They don’t feel as though they understand it.” “If people feel they’re being left out or they’re not being communicated to, then descent can set in. People can feel as though they’re not part of the team and if they’re not part of the team, that’s when little side groups and little cliques form.”   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ [email protected]

In this episode, John talks about his previous experiences with burnouts in business and how to avoid these pitfalls. A lot of people’s mental health has taken a toll during the several lockdowns we have all experienced, but it is good to know that there are things we can all do to combat burnouts and take time to recharge. John talks about how improvements in his physical fitness have helped him to feel better, both physically and mentally, and how this has contributed to more productive working days. Finding a routine also helps you to stay on track and avoid overworking yourself. It is also important to remember that taking time for yourself is important, so don’t forget to take those holiday days off work! Tune into this episode for John’s advice on what you can do to avoid burnouts.   KEY TAKEAWAYS Holidays are very important. Take the time for yourself that you need. Having a strong team and leader in your business whilst you are away on a break, will enable you to switch off. Don’t find an excuse to check your work emails!   BEST MOMENTS “If you don’t love what you do, then you need to have a long hard think about is it right for you? because again, if you don’t enjoy it, that burnout phase is going to come a hell of a lot quicker”.   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ [email protected]

‘Dealing with setbacks is a part of business’  As John Paul works towards his new Agency Roadmap membership site, for letting agents and estate agents going live he reflects on the reality of setbacks in different forms being part of business, whatever your industry.  The bigger you become the more you are going to mess up but the real key to any situation or set back is having a plan about what you do and how you respond.  John shares in detail the effective and productive steps you can take in response to any situation that will consolidate your role as a leader and ensure you achieve the greatest long-term benefit, listen in and find out more.     KEY TAKEAWAYS  In business life, there are always setbacks.  The vital part of any setback is what we do and how we put it right when a setback happens.  Stay calm, thinking emotionally will mean you will make an emotional response and decision.  It’s vital to think through the problem calmly and logically.  Deal with the immediate aftermath, as a leader you need to be seen as dealing with things. Not doing anything or stepping back will de-position you as the leader.  Formulate an ABC plan and have a short term, midterm and ultimately long-term solution in place in response to the situation.  Having more than one possible plan will give you an advantage and mean you are well prepared when dealing with the situation.  Think of the worst possible scenario for that situation and plan for it.  PSB – Problem, Solution, Benefit, Whenever there is a situation or problem there will be multiple ways it can be solved  The first solution you come up with may not result in the best long-term benefit       Always have a solution but always understand what the benefit is.     BEST MOMENTS  ‘Clear your head – be logical don’t think with emotion’  ‘In business, cool heads will always prevail’  ‘Having systems and processes are great but everyone will still mess up on a regular basis’     VALUABLE RESOURCES  Leadership Revealed Podcast     ABOUT THE HOST  John has several Estate and letting agents in the North East of England. He also has a consultancy business where he teaches agents how to grow and scale a sustainable business.  John’s doing this podcast to grow in the estate agency space but also to try and break into other industries as the formula he has developed for estate agency success, will work in other SME industries and he wants to break into high ticket coaching.     CONTACT METHOD  https://www.facebook.com/agencyconsulting/  https://www.linkedin.com/in/john-paul-14167211/  https://twitter.com/TheLHAExpert  [email protected]

‘Success is predictable because people who have kept things simple and done the basics will repeat their systems and methods.’ In this episode of Leadership revealed John provides and explains reason why doing the small, basic things consistently can have a positive effect on your business. He also gives tips on how important staying on track is and how planning can help you do this.   KEY TAKEAWAYS Things may seem difficult if you’re trying to build a business in an industry that you’re not familiar in so ensure you’re in a field that you’re either researched thoroughly or you already know well. Don’t try and change the industry but try to do the simple things that work well to a high standard then repeat. Don’t get distracted from things that stray away from your businesses core tasks. Even if there are new things that are ‘the next big thing but are too good to be true’, it’s likely that they’re too good to be true so stay on track. You must have a plan, short term and long term. It’s good to have a daily plan, weekly plan and yearly plan to get the things you need to do done. If you don’t know what your end goal is then how do you know where you want to get or what you’re doing? Surround yourself with the best people you can as early as you can so that you can get to the next level as quickly as possible. Be around people who are more successful than you. This doesn’t mean drop your friends. Look to improve everything you do 24/7 by innovating. This doesn’t mean create something new every time but look improve what you’re doing constantly. This could be adding things like new technology. Become the authority in your field as it attracts new opportunities however be careful not to get distracted by things that will make you stray from your end vision. Do the little things consistently everyday and make a habit of it. This could be things such as breaking bad habits or starting positive ones.   BEST MOMENTS ‘Keep business simple’ ‘Do the basics but do them well’ ‘Have a plan to motivate you to do what you need to get done completed’. ‘Be more efficient so you can be more effective’. ‘If you’re the cleverest person in the room, you’re in the wrong room.’   VALUABLE RESOURCES Leadership Revealed Podcast   ABOUT THE HOST John has several Estate and letting agents in the North East of England. He also has a consultancy business where he teaches agents how to grow and scale a sustainable business. John’s doing this podcast to grow in the estate agency space but also to try and break into other industries as the formula he has developed for estate agency success, will work in other SME industries and he wants to break into high ticket coaching.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert [email protected]