Ambulatory Patient Access from Knowledge on the Go

Knowledge on the Go

Vizient Performance Improvement Collaborative

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Ambulatory Patient Access

11 minutes Posted Apr 13, 2026 at 2:00 pm.

] Areas of improvement in ambulatory access [02:16] Biggest pain points for patients: connectedness, personalization, and navigation [03:51] Creating an omnichannel experience [04:43] AI tools being brought in to help with access strategy [06:18] Using ambient listening and other AI tools to make a difference for patients and staff [08:26] Organizational buy-in and compliance with AI application strategy [10:31] Advice to other healthcare organizations

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Access to care in an ambulatory setting continues to challenge health systems as patient expectations grow, pushing organizations to rethink how patients connect with care. Our host Michelle Lewis joins Tyler Bauer, Senior Vice President of System Ambulatory Operations at University of Chicago Medicine to explore how their team is transforming access through more connected and intuitive processes.

Guest:Tyler Bauer, MA, MBA, LCPCSenior Vice President, System Ambulatory OperationsUChicago Medicine

Host:Michelle LewisSenior Director Programs, Performance Improvement ProgramsVizient

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