In the latest episode of the CX Innovators podcast, Sharmeelee Bala, CIO at JCPenney, shares insight with RetailCustomerExperience.com editor Judy Mottl on how the legacy retailer is approaching a $1 billion transformation.The podcast is an extended conversation that began with an initial interview on RetailCustomerExperience.com.Remember to subscribe to Networld Media Group's YouTube channel to keep up with the latest CX Innovators podcasts.

In the latest episode of the CX Innovators podcast, Briney Oayda, managing director at Bondi Active and Between the Flags, shares insight with RetailCustomerExperience.com editor Judy Mottl on how the Australia-based lifestyle franchise overcame a big obstacle – providing customers with insight on over 45 different product styles within a small retail footprint.The technology solution, from tutch, a digital platform, offers customers recommendations and provides customer insight to the brand....

Though the name Fleet Feet may spur the image of a runner, the retailer is much more than a runner's shoe store. It outfits runners and other athletes with needed footwear, accessories and knowledge from over four decades in business.Founded in 1976 by Sally Edwards and Elizabeth Jansen, the brand has been running strong ever since and just opened its 271st store.In the latest episode of the CX Innovators podcast, Alex Tallman, director of retail experience and education at Fleet Feet, talks ...

Making the customer experience fun is at least somewhat important for many online and physical retailers, but at Fun.com, it's absolutely paramount. Fun.com, an e-commerce retailer that sells a range of fun products — from Star Wars plushies to t-shirts from the latest Disney hit — as well as being the home of Halloween.com.CX Innovator podcast guest Dianna Lyngholm serves as director of creative services and e-commerce for Fun.com. She directs brand, strategy and development for multiple dep...

Neely Woodson Powell knows shoes and she knows how important it is to engage with customers to get customers to slip their feet into her iconic shoe wear.In this latest episode of the CX Innovator podcast, produced by Networld Media Group, Powell shares with RetailCustomerExperience.com editor Judy Mottl how customer engagement, and providing 'shoe joy,' has driven success for her national brand of versatile and fashionable footwear.Powell also shares how she hurdled challenges, including COV...

Banks have a lot of data to work with, especially customer data. However, having raw data is not enough, businesses and banks also need to turn that data into insights. But even with those insights, it can be a major challenge to turn them into actionable strategies to improve the customer experience. How can banks operationalize customer insights? This was a topic, ATM editor Bradley Cooper explored with Shelly Chandler, customer experience leader and strategist and founder of EvolveCX Consu...

Ray Friedrich, chief strategy officer at East Street Business Advisors, joined Daniel Brown, editor of Digital Signage Today, for an exclusive audio interview to discuss the rise of automation, robotics and AI across vending, restaurants, and hospitality (among other categories).

At the Department of Veteran Affairs, the CX charge is led by John Boerstler, chief veterans experience officer who leads the Veterans Experience Office. The office is the insight engine supporting and enabling the department in providing the highest quality experiences.

As omnichannel shopping has expanded for nearly all product categories, how does a brand ensure the same level of customer satisfaction in self-service touchpoints as in attended environments?

Technology development continues to speed up, with new technologies like AI and robotics changing industries from the ground up. Combine that with global challenges like supply chain issues and new consumer behaviors, and it's hard for any operator to stay on top of things!