Hey Keep The Changers, today’s episode might just change the way you look at leadership and culture forever. I’ve been in the automotive business for over 40 years (yeah, I know… you can do the math), and one thing I’ve realized after all that time is this: the word “culture” never shows up in conversations inside low-performing stores. They talk profit. They talk process. But they rarely talk people. And yet, culture is the heartbeat of every thriving business. It’s the invisible force that ...