Dave and Rex discuss self compassion - the ability to stop beating yourself up for not being perfect. None of us are perfect, why can we accept imperfection in others, but not in ourself?

Dave and Rex discuss our tendency to want to belong to a tribe. How can we make our work tribe more satisfying and more positive?

We discuss the human stress response. Good or bad in the acute situation - not good chronically. We touch on some stress reduction techniques.

We discuss specific things the team can do to increase patient satisfaction. Not only does this make the patient more satisfied, it actually makes us happier and more satisfied as well. Surprisingly, it also improves the quality of the care we provide.

Dave and Rex talk about Patient Satisfaction Surveys - what they are and why they matter.

Dave and Rex discuss the harm in giving people negative labels. Treating every patient and every team member as valuable human beings creates a positive team environment and is personally fulfilling. Consider patients as “Humans In Need”.

Our final attempt at doing the first episode - we are much more pleased with the quality of this one - please ignore any other “Intoductions” episodes. Please excuse our fumbling attempts at this podcast technology. We will try to gradually improve. Many thanks to Jackie McDermott, a professional podcast producer (and friend) who helped tremendously with her advice in the technique of remote recording and for the other advice. Dave and Rex really appreciate your assistance.

Dave and Rex discuss rudeness, incivility and the unfortunate tendency of some people in Emergency Departments and Urgent Care Clinics to use bullying and dictatorial tactics. They discuss why people do this in spite of the fact that it is ineffective in team situations.

Dave and Rex talk about how to encourage an atmosphere of kindness and civility in Emergency Departments and Urgent Care Clinics - not just to patients, their families and visitors, but also to coworkers. They also talk about how to change a workplace with negative dynamics to one with a positive and upbeat atmosphere. Resources: Christine Porath Mastering Civilty: A Manifesto for the Workplace