Hayley in Higher Ed | Professor at UCCS
Hayley in Higher Ed | Professor at UCCS
Dr. Hayley Blackburn
Professor HB focuses on technical editing and writing practices, audio and video strategies for technical information, and social media for strategic communication. During her career in and out of higher education, she has worked in content marketing with social media, public relations, professional development, and student success/advising. She currently teaches classes on professional and technical writing. Hayley also hosts episodes of Inspired in Higher Ed, where she and Dr. Grant Clayton talk with a guest about the research and work that inspired their passions.
Concept Blog Project for Unit 1: TCID 4065
This episode reviews the Concept Blog Project for TCID 4065.Transcript: https://docs.google.com/document/d/e/2PACX-1vRF19rJSvNhJ3NCwlSEPHyOOsp3AakrkP81S295mXZpVd9TAUSpbEkr_DXtEr29okaBt-MaM9gQObh9/pub
Aug 22, 2025
12 min
Visual Research Brief Grading Note
Our technical writing firm has been hired by Client experiencing a significant increase in customer complaints regarding the documentation for a recently launched product. Internal and external users find the documents confusing, poorly organized, and lacking essential information. The engineers find the content oversimplified, while the business side feels everything is too jargon-laden for most audiences. The documentation for this product must serve all the stakeholders in the best way possible (engineering team, business team, and end-users/customers). As a technical writer, you have been tasked with assessing the situation and providing suggestions for them to improve their work. You will identify and analyze current research articles on relevant topics (use the provided articles from the weekly readings OR locate new ones), synthesize key findings, and apply them to a practical workplace scenario. You will produce a Visual Research Brief with citations of the articles and the project completion report.
Apr 24, 2025
7 min
LLM Challenge: Report Grading Note
Our technical writing firm has been hired by a higher education advocacy group that wants to propose a new degree type to university officials through an article in the Chronicle of Higher Education. They have drafted a proposal and asked you to evaluate the document and provide feedback. You suspect that the group heavily utilized an LLM in creating the proposal, so you asked them to explain their creative process. They provided a video commentary on the edits to reference as you further assess the work. You take all their materials and return a written analysis with comments on their work to help them improve their proposal.
Apr 24, 2025
7 min
Recommendation Report Grading Note
Our technical writing firm is working with a think tank in your field (a collection of thought leaders and researchers tasked with solving problems).  A client asked the think tank to help them decide between two potential solutions to an issue with sustainability, equity, or economic impacts in their field. Given the current technological, social, and economic climate, you’ve found the leading TWO solutions and are researching the best option. You address a formal letter to the actual organization or person who influences this field (the stakeholder who contracted the think tank). Your letter needs to identify the work filled in and persuade them that your report is credible, helpful, and oriented toward actions. Then, the report shows the highest level of formality with background research, clear methods, data for each criterion used to compare the solutions, and the final recommendation.
Apr 24, 2025
19 min
Recorded Presentation Grading Note
The Goals: To create a persuasive pitch video that effectively communicates the project's value and potential impact.The Asks:Ask 1: Identify a pressing social challenge related to equity, sustainability, or other cultural issues.Ask 2: Develop a novel project idea that addresses the chosen challenge using STEM, education, or health-focused approaches.Ask 3: Create a persuasive pitch video that outlines the problem, proposed solution, and potential impact.Ask 4: Reflect on the process in a project completion report
Apr 15, 2025
14 min
LLM Challenge: SOP Grading Note
This episode explains the expectations for grading in the LLM Challenge: SOP. The Goals: To provide the student success and advising center with a finalized Standard Operating Procedure (SOP) for implementing the routine.The Asks:Ask 1: Generate a routine using generative AI (morning/evening, study, workout/physical activity, or mental health/emotional wellness).Ask 2: Follow the generated routine for at least three days, documenting effectiveness and needed changes.Ask 3: Revise the routine based on your experience and feedback.Ask 4: Create a final SOP document for the client.Ask 5: Write a project completion report for the firm manager.
Mar 14, 2025
13 min
Design Tools Challenge Grading Note
This episode describes the expectations when grading the Design Tools Challenge.The Goals: Replicate the provided file as closely as possible to show your skills with information and graphic design softwareThe Asks:Ask 1: Use the Poster_Design_OSHA.pdf to manipulate the provided copy using a design tool (like Canva, Adobe, etc.)Ask 2: Write a project completion report
Mar 14, 2025
8 min
User Guide Analysis Grading Note
This episode outlines the expectations and grading for the User Guide Analysis project.The Goals: To assess the client's existing user guides for a specific product and notice adjustmentsThe Asks:Ask 1: Thoroughly review the client's current user guides (find an example of a product guide to analyze)Ask 2: Conduct audience research to identify the target audience's demographics, technical skills, and information needs.Ask 3: Analyze the user guides, considering clarity, organization, language, visuals, and overall effectiveness.Ask 4: Develop specific recommendations for improvement, which may include simplifying language, restructuring content, adding visuals, or suggesting alternative formats.
Mar 14, 2025
14 min
Tutorial eBooklet Grading Note
This file explains the expectations for the eBooklet project as I grade your work.The Goals: To teach a "student success hack" using Microsoft 365 or Google Workspace tools. This implies you need to find a specific, useful technique that leverages these tools to help students improve their academic performance or organization.The Asks:The client specifically requested that you do not provide general descriptions of the software. You need to explain how to use the tool to accomplish a specific, student-focused procedure.You must include information about digital accessibility tools.The final deliverable must be a PDF booklet in a vertical format.
Mar 14, 2025
17 min
Product Demo (Video) Grading Note
This episode is a brief grading note and explanation of what I was looking for when reviewing your projects.Project Summary Below:Our technical writing firm has been hired by a Client to create a video demonstration for their products. You've been assigned to develop that video that guides potential customers through your product's set-up, instructions, and troubleshooting. Your audience comprises individuals who have purchased or are considering purchasing the product. They may have varying levels of familiarity with similar products, so creating a video that is easy to understand for beginners and informative for those with some prior experience is essential. The video will be posted on the product's promotional website and linked in confirmation emails sent to customers after purchase. The final video will be 3-6 minutes long and will be submitted as a link so I can view it on YouTube, Vimeo, Stream, etc. The Goals: To create a video demonstration that effectively guides customers through the product's setup, instructions, and troubleshooting. Ask 1: Develop a script that outlines the key steps involved in setting up, using, and troubleshooting the product. Ask 2: Record video footage demonstrating each step clearly and concisely. Ask 3: Incorporate narration or on-screen text to guide viewers through the process. Ask 4: Edit the video, adding music, transitions, and visual effects to enhance engagement. Ask 6: Reflect on the process in a project completion report 
Mar 13, 2025
15 min
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