The podcast--on location! We visited the <a href='https://www.capitalone.com/local/'>Capital One Cafe</a> in Cincinnati to learn about the bank's innovative customer experience. It's impressive--and it really works because of the people. 
To see the tour, check out our <a href='https://www.youtube.com/channel/UCpD49Gv_8AL5LZFrtI5JrLw'>YouTube channel</a>. Thanks to Jenna and Olivia for taking good care of us!
Questions? Comments? Ideas for future episodes? Email <a href='mailto:mike@successamplified.com'>Mike</a> and <a href='mailto:mark@hipsocket.net'>Mark</a>. 
 
#cx #customerexperience #banking #retail #capitalone #capitalonecafe

Questions: Not just for coaching (Or: You got to stop saying ”You got to ...”)

Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.