In this episode of the CX24 series, Tom Darnell speak to Helen Beaumont Manahan about improving the customer experience by first improving the agent experience - find out how this works and why this works on the IRIS pod.

In this episode of our CX24 Series on the IRIS Pod, Tom Darnell and Dave D’Arcy discuss the future of BPOs and call centres in less traditional locations. D’Arcy gives an insight into the benefits of fostering growth and talent away from major cities.

In this episode of our CX24 series on the IRIS Pod, Tom Darnell and William Carson of Ascensos, talk about the exciting changes in Customer Experience (CX) in 2024, the critical role call centres play in a brand strategy, and give us a sneak peek into what's coming next.

In our newest series, CX trends 2024, Tom talks to industry titans as they dive into the dynamic world of Customer Experience, exploring cutting-edge tech, the power of brand impressions, the influence of location, the magic of partnerships, and beyond! Our second guest, Steve McSherry from Daktela UK. They look at industry consolidation, the perks of partnerships, and much more in the ever-evolving world of CX collaboration. Keep an eye out next week's release.

In our newest series, CX trends 2024, Tom talks to industry titans as they dive into the dynamic world of Customer Experience, exploring cutting-edge tech, the power of brand impressions, the influence of location, the magic of partnerships, and beyond! Our first guest, Contact Centre Consultant, Nerys Corfield. They look at an overview of the key trends for CX in 2024, with the latest & greatest in technology. Keep an eye out next week's release.

We are thrilled to be working with Awaken Intelligence! This partnership empowers us to deliver an unparalleled market offering, harnessing the power of voice isolation and cutting-edge speech analytics. Read our announcement to find out more:https://www.awaken.io/resources/news-and-pr/awaken-intelligence-iris-audio-technologies-join-forces/

We’ve been trying to get Nerys Corfield on the IRIS Pod for a while, but she’s a tough woman to catch! We finally got to chat with her at Enterprise Connect, covering everything from why going to events like Enterprise Connect is important, how the call center industry is adapting to different technologies, and why the agent experience is just as important as the customer experience.

We spoke to Jason Kerr from Spoke Phone. Find out what they’re all about, including their partnership with Twillio, and hear Tom and Jason share stories about customer experiences and other standout products that value to the customer.

Karina Margarian from Talkdesk delves into the intricacies of Talkdesk and our collaborative partnership.

Enterprise Sales Director US Jeff Kays speaks to Milan Batinich, Founder, Milan Motivates. Milan Motivates works with companies on team building and cohesion. They discuss how to help companies and people find joy, with a starting point of self-awareness. Have a listen to this conversation for some eye-opening insight into the above.