
Get Your Insurance Fix on "The Insurance Couch" Podcast!
Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech Enabler KASKO as they bring you unique insights from their experiences in the insurance world.
This episode is all about high-frequency claims and how they affect the insurance industry 🎙️
High-frequency claims lines can be handled profitably with exclusions without lowering prices.
Making it harder for customers to hand in claims esp. around proof of purchase and loss is key to ensure profitability.
Detecting fraud is even more important for high-frequency claims products as people cheat more.
You must force customers into digital journeys.
Behavioural psychology can help drive down claim frequency
Listen to "The Insurance Couch" to stay tuned for the newest chatter about the industry!
#insurance #insuranceindustry #versicherungsbranche #versicherung #versicherer #protection #cover #claims
Apr 10, 2024
54 min

Get Your Insurance Fix on "The Insurance Couch" Podcast!
Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech Enabler KASKO as they bring you unique insights from their experiences in the insurance world.
This episode is all about natural catastrophes and how they affect the insurance industry 🎙️
These are some key points about what to expect to learn from the conversation in this podcast session:
Over the last three decades, the economic effect caused by climate change has increased by 250%
Still, the increase in damage from climate change is insurable
As an insurer, you must have an assessment of the potential impact climate change has on your business
Any government should have an annual nat cat budget – then the effects of prevention measures can be measured
The key question on mandatory coverage is: risk-based pricing vs. social pricing
Listen in to "The Insurance Couch" to stay tuned for the newest chatter about the industry!
#insurance #insuranceindustry #versicherungsbranche #versicherung #versicherer #protection #cover
Mar 20, 2024
46 min

Get Your Insurance Fix on "The Insurance Couch" Podcast!
Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech Enabler KASKO as they bring you unique insights from their experiences in the insurance world.
This episode is all about Credit Protection Insurance🎙️
The party as we know it is over in Germany.
Distribution must be completely rethought.
Products and technology must adapt to the new normal.
Cross-selling other (insurance) products can make up for some of the lost business.
As a manager in credit protection insurance, it’s your opportunity to turn a threat into an opportunity.
Listen to "The Insurance Couch" to stay tuned for the newest chatter about the industry!
#insurance #insuranceindustry #versicherungsbranche #versicherung #versicherer #protection #cover #credit
Mar 6, 2024
47 min

Get Your Insurance Fix on "The Insurance Couch" Podcast!
Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech Enabler KASKO as they bring you unique insights from their experiences in the insurance world.
This episode is all about Direct Insurers 🎙️
These are some key points about what to expect to learn from the conversation in this podcast session:
Online direct insurers need a long-term owner
Getting services from mother companies at cheap variable costs is an unfair advantage for HUK24 and Smile
Motor insurance is the biggest line for online direct insurers because it’s mandatory
Eventually, online direct insurers need a strong brand to drive down CAC
As an online direct insurer, your cost base (claims plus admin) must be 10% lower than your competitors' cost base
Building your own operations & claims technology doesn’t seem to help an online direct insurer
Focus should be on agility and flexibility to optimise the sales funnel (lead gen, sales funnel, product features)
Listen in to "The Insurance Couch" to stay tuned for the newest chatter about the industry!
#insurance #insuranceindustry #versicherungsbranche #versicherung #versicherer #direct #d2c #b2c
Feb 21, 2024
59 min

Get Your Insurance Fix on "The Insurance Couch" Podcast!
Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech Enabler KASKO as they bring you unique insights from their experiences in the insurance world.
This episode is all about carbon offset insurance 🎙️
These are some key points about what to expect to learn from the conversation in this podcast session:
Carbon offset compensates for a greenhouse gas emission that an individual or organization produces
Sellers of carbon offset are projects that reduce or remove greenhouse gas
Buyers are corporations and investors that produce greenhouse gas
The market will be up to 40 billion USD p.a. and the parties typically work with a 20% safety margin
Buyers as well as sellers can be insured for financial losses due to the invalidation of credits
This is one of the opportunities that ESG creates for the insurance industry
This new market requires expertise and technology from insurers
Listen in to "The Insurance Couch" to stay tuned for the newest chatter about the industry!
#insurance #insuranceindustry #versicherungsbranche #versicherung #versicherer #sustainability
Feb 7, 2024
46 min

Get Your Insurance Fix on "The Insurance Couch" Podcast!
Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech Enabler KASKO as they bring you unique insights from their experiences in the insurance world.
This episode is all about tied agents 🎙️
These are some key points about what to expect to learn from the conversation in this podcast session:
Insurtechs ultimately didn’t work because of the expense and time it takes to build trust
Until today, major growth comes from organizations with strong tied agents
Today, agencies come in many formats – each has its right to play
The secret to success for tied agents is to find a Target Operating Models (TOM) that work
Don’t hire agents into the wrong TOM for them
Try to find agents that are already looking for alternatives
Listen in to "The Insurance Couch" to stay tuned for the newest chatter about the industry!
#insurance #insuranceindustry #versicherungsbranche #versicherung #versicherer #insuranceagents #distribution
Jan 24, 2024
50 min

Get Your Insurance Fix on "The Insurance Couch" Podcast!
Join, Oliver Lang former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech Enabler KASKO as they bring you unique insights from their experiences in the insurance world.
This time they talk about what trends to expect to stay from 2023.
📌 We haven’t seen much operational improvements in broker consolidation platforms.
📌Pet is still a growth area – but not very profitable.
📌 2023 was the year of restructuring in P&C insurance – and it’s not over yet.
📌 Every insurance company looked at embedded insurance in 2023.
📌 MGAs are the vehicle of choice for corporate innovators.
📌The "Innovation Theatre" has ended.
Listen in to "The Insurance Couch" to stay tuned for the newest chatter about the industry!
Jan 10, 2024
54 min

Get Your Insurance Fix on "The Insurance Couch" Podcast!
Join, Oliver Lang former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech Enabler KASKO as they bring you unique insights from their experiences in the insurance world.
This time they talk about what to expect about what we expect to see happening in 2024 in the #insuranceindustry.Here are six forecasts of many more you can expect in this podcast episode:📌 None of the 2023 hype topics will see a break-through in 2024.
📌 Personal sales organizations will continue to thrive.
📌 Online direct sales will not grow.
📌 If you want to do embedded insurance in 2024 you must do it right.
📌 Insurers will focus on profitability – and they will increase prices.
📌 Brokers will be able to pay more salary than (re)insurers to sales agents or underwriters.
Listen in to "The Insurance Couch" to stay tuned for the newest chatter about the industry!
Jan 10, 2024
53 min

Get Your Insurance Fix on "The Insurance Couch" Podcast!
Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech Enabler KASKO as they bring you unique insights from their experiences in the insurance world.
This episode is all about MGAs and their practices 🎙️
These are some key points about what to expect to learn from the conversation in this podcast session:
MGAs are just like an insurance company without taking risk, buying reinsurance and investing assets
The difference between agents and MGAs is the delegated authority (products, underwriting, pricing, claims)
MGAs outsource the regulatory burden and solvency capital requirements to insurers
Only start an MGA when you have at least one of these superior capabilities
1) distribution
2) product, underwriting, pricing
3) claims
As an insurer, you must find a way to identify and manage good MGAs – or you will incur losses
Three growth areas for MGAs. Embedded insurance (both brands/platforms and insurers)commercial underwriting and innovation 2.0 (for insurers)
Listen in to "The Insurance Couch" to stay tuned for the newest chatter about the industry!
#insurance #insuranceindustry #versicherungsbranche #versicherung #versicherer #MGA #Assekuranz
Dec 6, 2023
49 min

Get Your Insurance Fix on "The Insurance Couch" Podcast!
Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech Enabler KASKO as they bring you unique insights from their experiences in the insurance world.
This episode is all about claims and handling them🎙️
These are some key points about what to expect to learn from the conversation in this podcast session:
Claims handling is an insurer’s core product.
Our product doesn’t have to be great as it is used so infrequently.
The more people use our product, the more expensive it is for everybody.
Stop talking about customer-centricity in claims processes.
Getting rid of exclusions in T&Cs is ultimately customer-centric.
Listen in to "The Insurance Couch" to stay tuned for the newest chatter about the industry!
#insurance #insuranceindustry #versicherungsbranche #versicherung #versicherer #claims #schadenabwicklung
Nov 22, 2023
45 min
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