“Customer Success is Managed Services on steroids.” This unique phrasing is how VP of Vendor Management at Ingram Micro, Anthony Karim, describes Customer Success. My discussion with Anthony, titled “Customer Success, Explained,” touches on the commoditization of technology as well as the position of Ingram Micro in the Customer Success journey.   📱Instagram - <a href= "https://www.instagram.com/ingrammicrocanada/" target="_blank" rel= "noopener">https://www.instagram.com/ingrammicrocanada/</a> <a href="https://www.instagram.com/ingrammicrocanada/" target= "_blank" rel="noopener">@IngramMicroCA</a> #IngramCXexpress .. #IngramCustomerExperience 🖥 Web - <a href="http://blog.ingrammicro.ca/cx-express-hub" target="_blank" rel= "noopener">http://blog.ingrammicro.ca/cx-express-hub</a> .

Episode 2 - The Impact of Customer Success on Business Practices - Sarah Poonawala

Bibi Sofowote sits down with industry experts as they give in-depth information on this increasingly popular topic. Find out what it takes to implement effective Customer Success strategies that will help achieve business objectives.