Hunters and Unicorns
Hunters and Unicorns
huntersandunicorns
From Customer Success to CRO: The Leadership Lessons That Changed Everything
59 minutes Posted Sep 30, 2026 at 9:16 am.
Trailer
What Defines you as a CRO?
The Power of Listening
From Engineer to CRO
From MBA to McKinsey
The MongoDB Opportunity
Building a Customer-First GTM
Why Customer Success Matters
The Next Generation CRO
The Future of AI Adoption
How to Evaluate a Company
Innovation Meets GTM
Building a World-Class GTM Team
The Future of AI Commerce
Building Careers, Not Jobs
The New Path to CRO
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Show notes
What if the traditional path to becoming a CRO isn't the only path?
In this episode of Hunters and Unicorns, Ollie Kuehne and Simon Kouttis sit down with Ozge Tuncel Ozcan, Chief Revenue Officer at Forter, to explore her unconventional journey from engineering and customer success to leading an entire revenue organization.
Ozge shares why revenue is much more than bookings and pipeline, how her experience across customer success, professional services, sales development, and post-sales shaped her leadership, and why listening to customers can become a CRO's greatest advantage. The conversation also explores customer retention, product feedback, GTM strategy, AI, and why companies need to connect innovation, sales, and customer success instead of treating them as separate functions.
In this episode:
• Ozge's unconventional journey to CRO
• Why customer understanding is at the heart of revenue
• How customer success shaped her sales leadership
• Why CROs need to think beyond bookings and pipeline
• Connecting product, sales, and customer success
• Using customer feedback to drive innovation
• Building a more cohesive GTM organization
• Why listening may be the most underrated leadership skill
 
About Our Sponsor: Big thanks to Aurasell for sponsoring this episode. Aurasell is an AI-native GTM platform designed to intelligently automate every aspect of the sales cycle from prospecting and deal management to forecasting and coaching.
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#HuntersAndUnicorns #OzgeTuncelOzcan #Forter #CRO #SalesLeadership #GTM #RevenueLeadership #CustomerSuccess #B2BSales #gtmstrategy
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