Humans at Work
Humans at Work
Michelle Crawford
Special Episode - Law Firm of the Future with Joanne Chenn (LegalVision)
18 minutes Posted Jun 18, 2025 at 8:07 am.
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In this special episode of Humans at Work, we’re joined by Joanne Chenn, Strategy and Legal Operations Manager at LegalVision. Joanne shares how LegalVision is reshaping legal service delivery through tech-enabled workflows, a membership model, and practical AI implementation. We explore how LegalVision uses AI for tasks like transcription and templated call summaries, reducing admin time by up to 50%. Joanne also discusses the importance of human-centered governance, change management, and the shift in legal skillsets. She emphasises that successful AI adoption is not about flashy tools but about solving clearly defined problems, responsibly and incrementally.

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