When scaling a cause, should you pick passionate volunteers or capable ones? Most instinctively say passion. But Uma Thana Balasingam’s journey scaling Lean In Singapore to 7,000+ members tells a different story. Here’s the hard truth she discovered: Passionate people don’t always make great leaders. When she and her co-founder started delegating leadership roles to their most committed volunteers, they hit a wall. Leading a movement isn’t just about heart - it’s a skill. Managing complexity,...