This week we're back to regular project activities. <a href="https://www.servicenow.com/community/itom-blog/aiops-use-ml-to-automate-diagnostics-and-resolution/ba-p/2451069" style="background-color:rgb(255,255,255);color:rgb(9,57,62);">Ashley gets his 15 minutes of fame on the ServiceNow blog</a> and explains some plugin-related downtime, Phil gets technical and then has one of his trademark rants, and producer Carl does some DIY.

Episode 11: The gang does a wider project update

In the podcast, How the f**k do you implement service ops?, Phil Taphouse, Sapphire's Chief Technology Officer, dives into what it takes to implement services ops for organizations. Gain insight into the ups and downs of the process by listening in on live updates provided by Sapphire and their clients. Kicking off the first season is the multinational British electricity and gas utility company, National Grid. Subscribe for weekly updates on the journey.