This summer may give rise to the concept of ‘revenge travel' after months of being confined to our homes. Hotels properties and staff are bracing for the surge.This week, Nicholas Gandossi, a Hospitality Advisor at Onni Group and former General Manager at OPUS Hotel joins us on the Hotel Moment podcast.Nicholas believes that the key to creating confidence in guests as they return stems from establishing a strong company culture. How do we establish that culture? Listen in to his hot tips to include in day-to-day staffing activities. 

“4 people applied to my job ad from last month”Across our hospitality industry, we are in a staffing crisis.  As hotels try to quickly ramp up and rehire staff, they are discovering that no one wants these jobs. How did we get here? Were we building to this point of inflection over the years? What’s the way forward? We got former hoteliers, front line staff, academics, corporate managers from Texas. New York. Oklahoma. Florida. together to answer these questions. What a conversation it was! Wicked storms raged outside and our panel carried right on.Melissa DelBuono, CEO and Co-founder, Project Save HospitalityDavid Dickinson, General Manager, Aimbridge HospitalityPeter Ricci, Clinical Associate Professor and Director, Florida Atlantic UniversityJD Bryant, Director, Procurement Services, Choice Hotels InternationalRaj Singh, CEO, Go Moment (host and moderator)This panel is part of our Hotel Moment podcast special series on the staffing crisis in our industry. 

Miami is on a roll. The week ending May 15, saw Miami reporting higher ADR and  RevPAR than even 2019, reports STR. The figures reflect a trend that has been consistent for months. What is Miami doing different? How is it coping with the staffing crisis that we see rampant across our hospitality industry? Wendy Kallergis has a unique vantage point as the President of the Greater Miami Beach Hotel Association. Listen to her talk us through all these issues with a nuance and positivity that comes with years of experience. This episode is part of the Hotel Moment Deep Dive on the staffing crisis. 

We speak with Stephanie Leger, Chief Excellence Officer, Firstrate Hospitality from Miami, Florida in this Hotel Moment episode. As a trainer in the hospitality industry, Stephanie has her pulse on the staffing crisis that we are seeing today through her work. Listen to her easy -to-implement tips for hotel owners and employees - without compromising on guest experience!(Also, how do hotels in China differ from the US? Stephanie knows!)

Within the hospitality industry, we have a HUGE reason to celebrate! Guests are slowly finding their way back to hotels after a forgettable 2020.What are the implications of this? Celebrations aside, we are looking at a staffing crisis and a related staff training gap. Listen to Zana Usher, CEO and founder of hospitality coaching organization, ZD Hospitality, talk about how to address that gap effectively. Her practical, easy-to-implement ideas make listening to this episode a must do for hotel owners and managers! 

Returning guest Calvin Tilokee updates us on his new and revamped social media endeavors, including Revparblems,  Scotch & a Suitcase, Midlife Crisis Podcast, and several other social pages focused on career growth in the hospitality industry. 

Listen to Ken Patel talk about why using data to increase guest satisfaction and create fantastic guest experiences is better.Ken Patel, CEO at EV Hotel Group has over 20 years of experience in the hospitality industry. 

Lydia Essex-White, Regional Sales Manager for Caesars Entertainment chats with us about the transferrable skills she's learned in the journey in and out of the hotel space.

Featuring Rob Smith, EVP at Aimbridge Hospitality

Brian Cooke gives us an inside look at Freehand Hotels and how they've reimagined what accommodations look like for an everyday traveler in 2021. Check out Freehand Hotels at https://freehandhotels.com/