Hotel Insights by eHotelier Podcast

Hotel Insights by eHotelier

eHotelier
Addressing the key challenges facing hoteliers, covering all aspects of hotel management, including: LeadershipCommercial ManagementOperations ManagementFinanceHuman Resources and more. Guests include leaders from hotel groups, suppliers and education. Globally industry leaders rely on eHotelier for the latest trends around the world to build their careers, grow their teams and their businesses. Subscribe today, learn from global leaders and never miss a trend again.
The latest trends and developments in spa and wellness, with Tammy Pahel
In this episode, we explore the the latest trends and developments in spa and wellness with Tammy Pahel, Chief Wellness Officer for Alchemy Wellness Resorts and VP of Spa & Wellness Operations for Carillon Miami Wellness Resorts. Tammy and I discuss the following: The latest trends in Nordic spas.What makes a successful wellness retreat, and how can wellness be introduced into an existing hotel or resort?What’s new in anti-aging, and are these therapies at home in a hotel or destination spa?How spas coped, survived and modified their operations and product offerings to cope with physical distancing during COVID.Are touchless treatments a short-term solution, or are they here to stay? About Alchemy Wellness Resorts: Alchemy Wellness Resorts offers a highly specialized and pioneering approach to management services, prioritizing innovative wellness programs, strategic development and sustainable financial growth while significantly enhancing the guest experience. Website: https://alchemywellnessresorts.com/
Dec 9, 2022
24 min
Appellation, a culinary-first hotel revolution, with Ed Skapinok
In this episode, we explore the development and launch of Appellation, a revolutionary new culinary-first hospitality-concept, with Ed Skapinok, Chief Commercial Officer. The brainchild of celebrated Masterchef Charlie Palmer, CEO and former Four Seasons President of the Americas Christopher Hunsberger, COO, Appellation is defining a new form of culinary hospitality through its innovative experiential resorts. Ed and I discuss the following: Why the name Appellation, and what is your purpose?How has Appellation achieved an immersive experience in the local environment?Pivoting the traditional hotel model to a culinary experience has attracted new markets.How technology plays a crucial role in enhancing the guest experience.Big plans for the Appellation group. Visit eHotelier.com Learn more about Appellation.
Oct 18, 2022
22 min
The recovery of tourism in Asia and the Pacific with Liz Ortiguera
Recovery is well underway, with destinations opening worldwide, making substantial inroads back to consistent and reliable levels. In this episode, Liz Ortiguera provides an update on the region’s recovery, the challenges facing travel, tourism and hospitality businesses and how the Asia Pacific region is the one to watch in the future. We discuss: The current state of the industry’s return in the Asia Pacific region.The pace of the return of international leisure business.How business and mice segments are recovering and how these segments will continue to build.The impact and longevity of airline disruptions.How the lack of talent is affecting travel businesses.What we must do as a collective, and the focus to maximise opportunities.How to harness changing consumer sentiment.How to rebuild a better industry, particularly with a focus on regenerative travel? About PATA: PATA is a non-profit public/private sector organization acting as a catalyst for the responsible development of the Asia Pacific travel and tourism industry. In partnership with PATA’s private and public sector members, the organization enhances the sustainable growth, value, and quality of travel and tourism to, from, and within the region.
Sep 22, 2022
25 min
How hotel and retail convergence is creating the next evolution, with Frank Trampert
The tourism and hospitality industry constantly evolves with new technologies, trends, and customer demands. Hotels have had to adapt to compete with online travel agencies to attract future guests to book direct. As hotels experiment with retail-hospitality convergence, they are learning how to create unique customer experiences through new products and services that will grow revenues and keep guests returning. In this episode, Frank Trampert, Senior Vice President and Global Managing Director of Community Sales at Sabre Hospitality Solutions, and I explore the latest trends in the hotel and retail convergence and discuss how it changes the guest experience and the whole proposition of accommodation-centric operations. We discuss the opportunities for owners and managers who want to leverage retail convergence and the opportunities this emerging evolution provides. We discuss: The ongoing challenges and opportunities hoteliers are facing? Attribute-based selling and why we now need to move away from the ABS model in the futureLeveraging lessons from retail to deliver future benefits to hotels through technologyEarly hotel adoption and the results they are seeingThe benefits from the convergence of retail and hospitality for operations, guests, and shareholders About Sabre Corporation Sabre Corporation is a leading software and technology company that powers the global travel industry, serving various travel companies, including airlines, hoteliers, travel agencies and other suppliers. The Company provides retailing, distribution and fulfilment solutions that help its customers operate more efficiently, drive revenue and offer personalized traveller experiences. Through its leading travel marketplace, Sabre connects travel suppliers with buyers from around the globe. Sabre’s technology platform manages more than $260 Billion of global travel spending annually. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries worldwide. For more information visit www.sabre.com.
Aug 22, 2022
24 min
How resorts can protect the worlds oceans with Theresa van Greunen
June is World Ocean Month and we’re talking with Theresa van Greunen, about the ways in which Aqua Aston Hospitality are integrating the expertise of local destinations while holding community and environmental stewardship as priority brand pillars. We discuss: How Aqua-Aston Hospitality protects the surrounding natural environment and beauty of the destinations it operates in.Some simple ways that the hospitality industry can operate more sustainably and minimize its overall impact.Measures that Aqua-Aston’s properties have taken to be more eco-friendly.The one thing brands forget about when it comes to being green!The short and long-term commercial benefits.Environmental targets and how to measure their achievement.The benefits to staff and guests of taking a proactive stance on the environment. About Aqua-Aston Hospitality: Founded in 1948, Aqua-Aston Hospitality provides management, marketing, and communications services to an array of hotel, resort and condo-resort brands in Hawaii, continental United States and Central America. Based in Honolulu Hawaii the company prides itself on understanding today’s traveller by integrating its expertise in local destinations where each of its properties reside while holding community and environmental stewardship as priority brand pillars.
Jun 14, 2022
23 min
Food and Beverage Revenue Management with Dr Sherri Kimes
Professor Kimes is considered to be one of the top thought-leaders and experts in Revenue Management in the world. Sherri has been working in Revenue Management since 1988 and has had the privilege of helping to educate some of the top leaders in Revenue Management. We discuss: How room revenue management impacts F&B revenue management and how the two should work together.How F&B revenue management can positively impact the customer experience.How General Managers might approach F&B revenue management.The importance of managing conference and banqueting space in the overall F&B revenue management process.The importance of F&B revenue management to leisure resorts, such as ski resorts, golf resorts and cruise lines.How to revenue manage leased F&B outlets.The principles of F&B revenue management, including market segmentation, forecasting, pricing and distribution channel management.The importance of F&B revenue management to hotel owners in the optimization of the asset. Learn more about Sherri's work at https://sherrikimes.com.
May 13, 2022
13 min
The Red Sea Development Company with John Pagano, Group CEO
At The Red Sea Development Company and AMA.ALA, John is leveraging his 38 years of international experience in delivering large scale multi-billion-dollar developments. Since 2018, John has led The Red Sea Development Company's growth from the ground up and is creating a unique eco-luxury, sustainable, regenerative tourist destination that will contribute to transforming the global tourism industry and to the diversification of the Saudi Arabian economy. We discuss: The key considerations in the design of resort developments in different ecological locations.How to approach sustainability when developing in environmentally precious locations.How are guests’ expectations changing regarding the desire for transformative experiences.The placement and integration of the property within its localityHow to approach the appointment and development of team members who may also be transitioning from alternative industries.
May 3, 2022
35 min
Hospitality 2.0 - What's Next?
What do the next 5-10 years look like? The Hospitality industry is in need of an upgrade to a new version. ‘Hospitality 2.0’ is a call to action for proactive change that will help hoteliers compete against the growing challenges presented by alternative accommodations, technological advancement, the COVID pandemic and labour constraints. It outlines a path forward for the digital transformation of our industry. Author of “Hospitality Revenue Management Made Easy”, “Hospitality 2.0” is Ira’s second book, focused on defining what we can expect in the future, the trends, consumer and industry changes. We discuss: The most influential recent disruptions that have shaped the industry.The most prominent industry trends for the future.The main opportunities that lie ahead for the industry.What is Hospitality 2.0?How the book will help hospitality academia become more relevant and students to be more prepared for the new hospitality world. Get the book today to learn how to succeed in Hospitality 2.0.
Mar 3, 2022
17 min
The boom and new crisis in the hotel industry
We reflect on the impact of the pandemic, how it has led us to where we are today and the new crisis facing the hotel industry in the future. We discuss: The principal impacts for Best Western and the wider hospitality industry.How domestic tourism has profited from border closures.How guest expectations have altered and how hoteliers need to think differently about the delivery of their services in the future.How the commercial functions of marketing and revenue management changed now and into the future.How these factors have impacted the organizational structure and management.How hotels are managing the current staff shortage the opportunities for aspiring professionals at Best Western Hotels. About BWH Group: BWH Hotel Group is a leading, global hospitality network comprising: Best Western Hotels & Resorts, WorldHotels Collection, and SureStay® Hotel Group. Built on the foundation of Best Western Hotels & Resorts, BWH Hotel Group was formed following Best Western’s acquisition of WorldHotels Collection a collection of hotels and resorts in the upper-upscale and luxury segments. Together with SureStay Hotel Group in the economy segment BWH covers hotel options in every market segment – from economy to luxury, a global network of approximately 4,700 hotels, in nearly 100 countries and territories worldwide.
Dec 21, 2021
23 min
How to use forward-looking demand data in revenue management
Prior to COVID, revenue management systems primarily relied on historical data together with movement in forecasts to aid revenue management decision making. However, with changing guest booking patterns as well as external influences such as border closures, historical data may not be the most reliable basis for revenue management in the future. We discuss: How revenue managers and hoteliers need to adjust to the new demand landscape.What is forward-looking data?How a hotel can leverage forward-looking demand data as part of its revenue management and distribution strategy.How hoteliers can get the most out of forward-looking data in their RMS. Download “The Ultimate Guide to Using Forward-Looking Demand Data to Maximize Revenue”
Dec 14, 2021
17 min
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