Ajay Kapoor, the CEO of TouchSource, grew his company's revenue from from $4.8 million in 2014 to $7.6 million in 2017, a 57% increase, and another 20-25% in 2018.  

TouchSource provides electronic directory, wayfinding, and public access information systems and kiosks.  

In this interview with Eversprint's Malcolm Lui, Ajay shares how he and his team accelerated their high value sales by:  

• Expanding outside of commercial real estate to healthcare and retail.  
• Successfully anticipating needs and future user experiences.  
• Providing a service that ranks in the top 1% of customer satisfaction.