HIC Hotelcast
HIC Hotelcast
Hospitality Industry Club
All things digital education. By HIC (Hospitality Industry Club).
#41 Data Protection & Third Party Management
Is data protection actually still a big deal? We hear this question quite often.  To answer it succinctly: YES. It is.   By the way, this episode is especially interesting if you look at your display while watching it: Daniel takes you through graphical representations and gives you advice on how to implement them.  Video is Spotify exclusive, but we have all content on demand on our website. hospitalityindustry.club   By the way: If you listen to Daniel, you will learn to love the topic of data protection!  👉 Our expert on LinkedIn: Daniel Johnson, Venza 👉 HIC auf LinkedIn & unsere Website
Oct 10, 2022
29 min
#40 Vendor selection: Princes or Toads?
Dear hoteliers: This episode is just for you.  We know how hard it can be to choose the right providers.  Not only do we know this firsthand, but we also see and hear it from our customers in opensmjle cosmos.   That's why this episode is all the more important for you!  Linda talks candidly about the challenges of finding the right providers as a hotelier.  Obvious secret fact: the way of the whole process needs to be holistically considered and thought about.  With Linda's help, you'll get a new perspective on this topic. New approaches with as little effort as possible included.  So. Now I'll let our expert speak for herself.   👉 Our expert on LinkedIn: Linda Vallner, Protel 👉 HIC auf LinkedIn & unsere Website
Oct 3, 2022
10 min
#39 How to upsell more guest data
Still not enough about digitalization and automation? Congratulations!     Looking at the data and files around this podcast, there's a lot I need to clean up. But that's another topic.  Since it's not just us, but a lot of hoteliers, we invited an expert in this data field: Sandro.   He will not only give you valuable tips and tricks, he'll also provide you with a guide on how to properly analyze and clean up your data. Specifically, he talks about guest segmentation, personalization and upselling.  Don't believe it?  Well, listen to it for yourself!   Enjoy the latest HIC Hotelcast episode. Our expert on LinkedIn: Sandro Christofori, Revinate HIC auf LinkedIn & unsere Website
Sep 26, 2022
32 min
#38 Next level of hotel sales: Digitale SITE Inspections als GameChanger für die Hotelbranche
Yeah! Endlich wieder eine HIC Hotelcast Episode über Digitalisierung! Whooho!  Dieses Mal allerdings über ein ganz besonderes Thema: Die digitale SITE inspection. Jap. Richtig gehört. Site Insepction in Digital.    Game Changer für die Hotelbranche? Das entscheidet ihr am besten selbst.   Viel Spaß mit dieser HIC Hotelcast Episode, powered by Duetto. Our expert on LinkedIn: Feray Ozcan, Allseated HIC auf LinkedIn & unsere Website
Sep 19, 2022
28 min
#37 How to get visibility to increase your Direct Sales Quota
Hands up, if you as a hotelier have an online presence in any form.   I'll do an imaginary count and see... All hands up. Perfect!   Then today's episode is just right for you. Our experts Estefania, André & Artem discuss strategies on how to get the most out of your online presence. And how to increase your sales at the same time.  Don't believe me? Okay.   Then listen in for yourself!   Enjoy this HIC Hotelcast episode, powered by Duetto.   Our experts on LinkedIn: Estefania Livi, Mirai André Bressel, Hotelchamp Artem Polishchuk, Koddi HIC auf LinkedIn & unsere Website
Sep 12, 2022
26 min
#36 Changes in Hospitality: Outsourcing vs. Inhouse
I can't list as many challenges as we're currently facing in the hotel industry without writing an unnecessarily long intro.   Therefore, I'll give the floor directly to Daniel.  Our hospitality and marketing nerd gets to the heart of the problems and gets to the root of the solutions.    What will everyday hotel life look like in the future? Digital only? Only offline? Maybe a mix of both or something completely different?  How has the hospitality tech industry actually developed in recent years? And where to?   Let's go, Daniel and Alex!   Enjoy the latest HIC Hotelcast episode, powered by Allseated. By the way, you can also watch it as a video on Spotify. Our experts on LinkedIn: Daniel Zelling, HIC & opensmjle. Alexander Schuster, HIC & opensmjle. HIC auf LinkedIn & unsere Website
Sep 5, 2022
27 min
#35 Die Macht der OTAs für den eigenen Verkauf nutzen
OTAs sind mächtig. Okay. Wissen wir.  ABER mal so nebenbei: Wusstet ihr auch, dass wir alle von der Macht der OTA's profitieren können?  Ne, ne?   Und wie das geht? Eeeasy.   Unsere Experten Doreen und Pontus erklären euch in der heutigen HIC Hotelcast Episode ganz genau und anhand von Beispielen, wie ihr von OTA's profitieren könnt.   Übrigens: Sollte euch "nur hören" nicht genügen.. Auf unserer Website gibts auch ne Menge zum "hören und sehen" gleichzeitig. Okay. Wow. Sorry dafür- wir wollten lediglich auf unsere On Demand Video Inhalte aufmerksam machen.   Jetzt aber: Viel Spaß mit dieser HIC Hotelcast Folge. Unsere Experten auf LinkedIn: Pontus Berner, Berner+Becker Revenue Management Doreen Leithold, Berner+Becker Revenue Management HIC auf LinkedIn & unsere Website
Aug 29, 2022
20 min
#34 Sustainability? No need to be scared!
Sustainability.  A big topic that not only gives many hoteliers a headache, but sometimes also scares them! Where do I start? How do I approach it properly? Will it break my costs? Sometimes, however, you just have to get started and see where the journey takes you. We bring people on stage who are just starting this journey or are already in the middle of it. Sharing experiences. Learning from experiences. That is our motto! Our experts on LinkedIn: Susan Meinl, Susan Mainl Consulting Martin Stockburger, Koncept Hotels Björn Nilse, HRS Group Our host on LinkedIn: Lars von der Wettern, Singular Places HIC on LinkedIn & our website
Aug 22, 2022
30 min
#33 Hotel Operations 2022: What's going to change?
Do we need to talk about hotel operations again? Yup. We have to. So, what's new in 2022? Why can't we get enough of this topic? And what needs to change asap? Our hotel pros will try to answer these questions and include buzz words like new work models, salaries, and 4-day weeks. We put our operations experts Nastaran, Sebastian, and Markus together on a stage and let them discuss.   The result? A looot of input on all things Operations. Questions, solutions, and advice are included as always.   Enjoy today's HIC Hotelcast episode, live from Berlin and powered by Allseated. Our expert on LinkedIn: Nastaran Anjileli, Straiv by Code2Order Sebastian Horn, LFPI Hotels Management Deutschland  Markus Leu, SMARTments business HIC on LinkedIn & our website
Aug 16, 2022
28 min
#32 Revenue Management meets Marketing: The new dream team?
Any revenue management nerds and at the same time marketing experts out there? 👀 Yes? Great!  So, this episode is for you and all the hoteliers hoteliers!   On our CoCoBe Main Stage, Tini, Sophie, Deniel and Pontus discuss revenue management meets marketing and answer if that combo is the new dream team.  There is hardly any other industry with such a lack of employees as the hospitality industry, which is why our experts are going into the question "can one person do revenue management and marketing at the same time?    The next 30 minutes are packed with exciting discussions and interesting questions from the audience.   Enjoy the latest HIC Hotelcast episode, live from Berlin, powered by Allseated. Our expert on LinkedIn: Tini Diekmann, Hotel Oderberger Sophie von Finck, SMARTments business Deniel Frey, H-Hotels Our host on LinkedIn: Pontus Berner, berner+becker  HIC on LinkedIn & our website
Aug 8, 2022
29 min
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