On this months instalment of HFS The Bottom Line, we welcome Ian Barkin, Chief Marketing & Strategy Officer at Sykes who chats to SVP of Research Ollie O'Donoghue and VP of Research and customer experience expert Melissa O'Brien, delving into the affects of covid19. Ian also details how Sykes is responding, first hand, to the crisis as they shift to a digitally optimized business model and what he predicts for the post-pandemic after party. Our HFS analysts; Josh Matthews,  Erica Bisognano and Emily Coates share some industry insights on automative acquisitions, supermarket supply chains and shifting to a WFH business model.  Get to the point: 11 seconds: Guest interview with Ian Barkin and Melissa O'Brien 31 minutes: Analyst Josh Matthews on Accenture acquisition and the broader automotive industry 37 minutes: Analyst Erica Bisognano on supermarket supply chains  41 minutes: Analyst Emily Coates on shifting your business model to WFH Take a look at our latest research here: https://www.hfsresearch.com/ Thank you for listening and stay safe!        

Welcome to the second instalment of the HFS Bottom Line Podcast, or in other words "the difficult second album".  In this episode we kick off the show with some industry news and insight, joined by HFS' Research Director, Khalda De Souza, Senior Analyst Sam Duncan and Chief Research Officer, Saurabh Gupta who will cover Salesforce acquisitions, challenger banks and the launch of HFS 2.0.  Host Ollie O'Donoghue then chats to Cognizant VP, Euan Davis and HFS' Chief Data Officer, Jamie Snowdon in a candid interview about start-ups, innovators and the future of work.  In short: 00.14 - Khalda De Souza, HFS Research Director, chats recent Salesforce acquistions, including the recent Simplus. 03:29 - Sam Duncan, HFS Senior Analyst, insight on challenger banks, with the likes of Monzo and Revolut, how much are they disrupting the market? 07:15 - Saurabh Gupta, Chief Research Officer, talks HFS 2.0, new coverage, new tools and new insight. 12:40 - Host Ollie O'Donoghue chats with Cognizant VP, Euan Davis and HFS Chief Data Officer, Jamie Snowdon 26:46 - the almost relevant quiz.  Enjoy!  Visit our website to find our latest research, events and upcoming webinars: https://www.hfsresearch.com/  

Introducing our first podcast episode, and hopefully not the last, Josh, Callum, Sophie and Sam give insight on their various industries, including smart energy, Insurance for the gig economy, Cybersecurity and Marketing in RPA/Automation. Our host Ollie O'Donoghue then talks to special guest Mike Hobday, VP of Antworks, about automation luring him to partake in our 'almost relevant' quiz.  To the point: 00.24 - Senior Research Analyst Josh Matthews on Microsoft and their new pilot for smart energy 04:50 - Research Analyst Callum Moore on cyber hacks, security and the use case example of Disney+ 08:36 - Marketing Executive, Sophie Dickinson chats Hot Vendors from the recent HFS NYC summit and their marketing position in the space, specifically JiffyRPA. 11:56 - Senior Research Analyst Sam Duncan takes a look at how the insurance industry is evolving to meet the needs of the gig economy.  15:33 - Senior VP, Ollie O'Donoghue chats with Senior VP of Antworks, Mike Hobday on his position at Antworks, his views on the sphere of automation and our first 'almost relevant' quiz.   Enjoy! Visit our website to find our latest research, events and upcoming webinars: https://www.hfsresearch.com/