"So often people view things through their own lens." They see the output, but they don't see what was there before or what it took to get there. We judge the product in front of us and overlook the process. It's easy to be critical of the results, but it's more challenging to understand and assess the intentions in the heat of the moment, especially when emotions are running hot and we are frustrated. Mark Seasholes shares more of his experiences that have shaped his mindset and perspective. Communicating with the intention to understand reminds us of the person on the other side and their efforts. When we shift our lens to see things, not only from our own point of view, we learn more and find productive ways to persevere through conflicts and adversity.