<p>Jeff talks with J<a href="https://www.linkedin.com/in/jan-young-cx/" target="_blank">an Young </a>every few months to go over Customer Success topics. for this time, we decided to tape it! We were inspired to catch up to discuss the differences in approach between Frank Slootman's new book (where he says CS is not needed) compared to a <a href="https://www.linkedin.com/pulse/might-time-you-add-vp-free-jason-m-lemkin/">post</a> from Jason Lemkin. We covered that, and &nbsp;then in our usual style talked about everything on our minds that day!&nbsp;</p>
<p>Topics include:</p>
<ul>
 <li>Jan's background in the entertainment business and how it prepared her for SaaS</li>
 <li>Hiring specialists vs. generalists and when to use those strategies</li>
 <li>Analyzed Chris' post vs. Frank Slootman approach on initiatives and success depending on ownership</li>
 <li>Self-service onboarding vs. complex</li>
</ul>

Episode 30: Kristi Faltorusso - Step up, own your role, and be a force in the Board Room

Jeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success, Implementation, and Professional Services in software. Joined by experts in the industry, he covers everything from ops, growing teams, selling services and products, customer success, and everything in between.