Customer Success Legend Maranda Dziekonski joins Jeff on the latest podcast. In a very open and honest conversation, Maranda talks about:

-  Her blue-collar work ethic and how she went from the factory to the office

- Customer Success and who owns the revenue, upsells, etc

- Leveraging new tech and approaches (Ops, AI)

- Roles in the new Customer Success organization

- Landing a role in CX as a college grad vs a career transition

- How to avoid burnout

Also lots of tangents on pantsuits, dog medications, and boutique cameras!