Show notes
Jeff is joined by Renee Bochman, VP of Customer Engagement at Salsify. Discussion on Customer Support, driving adoption, and her drive to create a better customer experience. We discussed onboarding, implementation, best models for SaaS customers to be successful from the time a customer signs. Success metrics, improving adoption, and testing and learning the best model for success while in hypergrowth mode. We also touched on Renee’s approach to management, and finished up with mentoring and meditation.