Melissa and Chris continue their series on tough conversations by exploring a critical truth: people often respond less to what you say and more to how you say it. From tone, pace, volume and warmth to body language and facial expressions, non-verbal communication can build trust and psychological safety or quickly derail a conversation. Using their "Check Yourself Before You Wreck Yourself" approach, they share practical tips to help you recognize the signals you're sending, align your message with your intent and increase the likelihood of productive, authentic conversations.