Samantha Campbell, Senior Director of Field Services at Brightstar Lottery and 2025 Stand Out 50 leader, joins Sarah Nicastro to explore why mentorship is one of the most underutilized strategic tools in service leadership — including the story of reverse mentoring her CEO during a pandemic, the difference between mentors and sponsors, and how genuine one-on-one relationships drive retention and organizational change.

Throwing it back to a rerelease of the the very first episode of Frontline UNSCRIPTED - a series from Future of Field Service where host Sarah Nicastro steps away from the C-suite and hands the mic to the people doing the work.Phil Manchester, Service Team Lead at AirTight FaciliTech, joins Sarah Nicastro for the inaugural episode of Frontline UNSCRIPTED — a series that gives the mic to the people doing the work. Phil shares what drew him to the trades, how he made the leap from technician to team leader, and what frontline workers really need from leaders. Originally released in 2024, returning as part of our summer rerelease series.

What if the biggest barrier to change in your organization isn’t the technology — but the people leading it? In this episode of Assets UNSCRIPTED, host Berend Booms sits down with Brianna Sylver, founder of Sylver Consulting and bestselling author of Leading Through Freefall, to explore why change succeeds or fails long before implementation begins. Brianna shares practical frameworks for discovering your leadership superpower, navigating the emotional curve of change, managing resistance constructively, and prototyping AI in a way that keeps humans genuinely in the loop. Often, the biggest breakthroughs don’t come from moving faster - they come from taking a strategic pause.

Stuart Thompson, President of the Electrification Service Division at ABB, joins Sarah Nicastro to explore how ABB is using AR and AI to modernize field service across 3,000 engineers in 50 countries - real deployments, real results, and where the model is heading next. Originally released in 2023, returning as part of our July rerelease series.

Dave Sarazen, VP of Customer Service at Multivac, joins Sarah Nicastro to share exactly how his organization cut technician turnover in half — through a veteran hiring program, structured career paths, an apprenticeship model, and intentional leadership practices that keep field teams engaged and performing. Originally released in 2024, returning as part of our July rerelease series.

Rerelease: Jake Humphrey, co-host of the High Performance podcast and founder of The Whisper Group, joins Sarah Nicastro for a conversation about what truly distinguishes stand-out leaders — from authentic leadership and the thermostat model to recovery, resilience, and why optimism is a discipline, not a disposition. Originally released October 2024, returning as part of our July rerelease series.

Brad Haeberle, EVP of Services for Smart Infrastructure Buildings at Siemens, joins Sarah Nicastro for a direct, experience-led conversation on what separates a service business from a service organization and the mindset that drives Siemens' approach to customer outcomes, growth, and digital transformation.

What if the silver bullet you're chasing in asset management has been right under your nose all along? In this episode of Assets UNSCRIPTED, host Berend Booms sits down with Johan Jansen van Rensburg, Reliability Manager at SAPPI, to explore why data integrity and discipline matter far more than the next technology trend, how to audit your fundamentals before investing in AI, and the critical mindset shifts needed to build lasting value in maintenance and reliability. Drawing on nearly four decades of experience, from the CMMS revolution of the '90s to today's AI wave, Johan challenges the industry's obsession with quick fixes and reveals what actually separates organizations that thrive from those that stall.

Marina George, Field Service Engineer at Oxford Instruments, never planned to end up in field service — she wanted to be a doctor, then fell in love with research. As the first female guest on Frontline UNSCRIPTED, she shares an unconventional path into the industry, what it's been like as a woman in a field with very few, and why "just be yourself" is the best advice she ever received.

In this solo episode, Sarah Nicastro recaps the Future of Field Service Live event in New York City — covering highlights from five sessions on change management, customer intimacy, competitive positioning, technician enablement, and AI strategy. If you couldn't be in the room, this is the next best thing.