Frontline Innovators
Frontline Innovators
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The People Side of AI: Trust, Governance, and Getting Adoption Right - Episode #134 - Nancy Green
57 minutes Posted May 6, 2026 at 10:30 am.
Introduction to AI Governance and Change Management04:08 Utilization vs. Adoption of Technology07:19 The Importance of Trust in Change Management10:00 Building Trust Through Communication11:53 Engaging Frontline Leadership14:59 Identifying Change Champions18:14 Understanding Resistance to Change20:50 Addressing Anxiety Around Change23:35 Honesty in Communication During Change26:29 Incentives and Performance Metrics28:23 Motivation and Technology Adoption32:23 Personalization in Change Management34:26 Supporting Technologically Reluctant Workers36:20 Minimum Viable Proficiency in Training37:56 Bite-Sized Learning and Agile Development40:04 User Involvement in Development45:06 Addressing AI Concerns and User Fears48:48 Evolving Job Roles in the Age of AI52:15 Human Judgment in AI Utilization56:00 Governance and Responsibility in AI Projects
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Summary
In this episode of Frontline Innovators, Nancy Green shares expert insights on AI governance, organizational change, and effective technology adoption strategies. Discover how trust, communication, and tailored engagement are key to successful AI implementation in large enterprises.
Key topics
- Difference between utilization and adoption of technology- Building trust during change initiatives- Effective communication strategies for large-scale change- Role of frontline leadership in AI implementation- Measuring trust and engagement at scale- Handling resistance and skepticism towards AI- Designing scalable training and enablement programs- The importance of governance and responsibility in AI projects
Chapters
Resources
Gretchen Rubin's Four Tendencies - https://www.amazon.com/dp/B00K4X7Q4QAI Governance Frameworks - https://www.oecd.org/going-digital/ai/ai-governance/
Guest links
LinkedIn - https://www.linkedin.com/in/nancygreenWebsite - https://nancygreen.com