We're excited to be back from our hiatus! This week's guest is Gyner Ozgul, President & Chief Operating Officer @ Smart Care Equipment Solutions.  Gyner has a passion for building successful teams and creating positive experiences, He has achieved significant success and growth in my career over the past 25 years by empowering teams to succeed. He oversees a commercial kitchen services business with exceptional technicians and a support team that serves customers nationwide. Quote: "Don't wait for a stable process to fail. Step back from it and say, 'Hey, what could that be? If I kind of injected some thought into it, how could I make that better? How could I improve the experience for a frontline worker if I just took that and maybe did it totally differently or it just improved that process?' because if you run the failure, now you're kind of picking up the pieces and it's already too late." Key Takeaways:➖ Don't assume that all frontline workforces want to engage tech positively➖ Knowledge is a currency in the organization➖ As you get further up in the organization - you must stay accessible to the frontline➖ Put your team in an environment where they can grow financially and professionally➖ Don't wait for failure to start something new LinkedIn: https://www.linkedin.com/in/gynerozgul/Company Website: https://smartcaresolutions.com/ Here's other ways you can listen:Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORSApple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmySStitcher - https://www.stitcher.com/show/frontline-innovatorsGoogle Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWwYoutube - https://www.youtube.com/watch?v=eyXOpIQ6qmg Find more episodes of Frontline Innovators at www.frontlineinovators.com