We're excited for this weeks guest - Carl Hefele, the Director of Field Services East @ Idemia.  Carl has extensive experience with field service operations and leads a large team for oversight and leadership for the Eastern half of the United States Service Operations Division. Quote: "When I work with these people, I'm trying to use all of the experiences and all the headaches of everything I had and all the frustrations, you know? And it's just that all the life experiences, you know, we got to figure out a better way to do this." Key Takeaways:➖ Use all of your experiences to help the frontline in a situation➖ Let the field techs know why you're asking for the data➖ Learn how to scale knowledge to the frontline➖ Don't put in garbage data or you'll get garbage reporting LinkedIn: https://www.linkedin.com/in/carlhefele/Company Website: https://www.idemia.com/ Here's other ways you can listen:Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORSApple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmySStitcher - https://www.stitcher.com/show/frontline-innovatorsGoogle Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWwYoutube - https://youtu.be/x9rxny7SbNo Find more episodes of Frontline Innovators at www.frontlineinovators.com