On this episode of Frontline Innovators Brett Broadrick, Senior Organizational Change Consultant at Cerner Corporation joins host Justin Lake to talk change management!

Change causes a lot of anxiety and frustration. But--just like gravity--we can’t fight it. We can leverage it, and we can know how to work with it, but we know that technology is ultimately going to change frontline workers’ experiences. Instead of glossing over this reality, what can we do with this reality? What can we do for the frontline worker? Change management doesn’t erase the transition a company goes through when implementing change, but it can shorten it and shallow the curve.  

Takeaways 

• The biggest challenge facing the deskless workforce: sacrificing quality for efficiency
• How a company can be a “change architect” 
• Why you must not leave your frontline workers out of the planning process
• Change management and the William Bridges transition model
• What is ADKAR and where does training fall in this process
• Pathways to recovery are numerous, but they all boil down to the same change management methodology in the way that our brains work

Links

• LinkedIn: brett broadrick 1
• Company Website: https://www.cerner.com
• Company LinkedIn: https://www.linkedin.com/company/cerner-corporation/
• IBM Study - making-change-work
• Bridges Transition Model: https://wmbridges.com/about/what-is-transition/

Ways to Tune In:

• Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS 
• Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402
• Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS
• Stitcher - https://www.stitcher.com/show/frontline-innovators
• Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw
• YouTube - Full video - https://youtu.be/LAOcY2q88v8