Front Desk Goddess Diaries
Front Desk Goddess Diaries
Amy Drewery
Welcome to Front Desk Goddess Diaries, where we show you how to work smarter, not harder because busyness does not equal profitability! Join our conversations where we hope to decrease stress, help you take more time off and have more fun! Front Desk Goddess Diaries is a component of Brady Group LLC led by Dr. Chris Brady.
A Conversation with Xaña Winans, Founder and CEO, Golden Proportions Marketing
What's the biggest mistake dentists make when it comes to marketing? What's the one thing you can do to market your practice with the most significant ROI? How long does it take to see results with marketing? Amy asks these questions during her conversation with Xaña Winans, CEO, founder, visionary, and lead strategist at Golden Proportions Marketing. EPISODE RESOURCES - ⁠https://www.goldenproportions.com/⁠⁠ ⁠Click to Schedule a 'Marketing Breakthrough' Introductory Call with Erika Fritz⁠ LOOKING FOR TEAM TRAINING?   Front Desk Goddess Retreat DALLAS - April 12, 2024 MISSION:POSSIBLE CaseAcceptance Super-Conference! SALT LAKE CITY - May 8-10, 2024 AUSTIN - November 6-8, 2024
Apr 5, 2024
27 min
DEFENSIVENESS - The Enemy of Unity
Did you know that your defensiveness could be killing collaboration and problem-solving? Take a listen to find out what triggers your defensiveness and how to reign it in. Radical Collaboration by James Tamm Ted Talk - James Tamm Looking for Team Training? ⁠ Front Desk Goddess Retreat ⁠ - DALLAS - Friday, April 12, 2024 ⁠Register NOW for MISSION:POSSIBLE Case Acceptance Super-Conference! ⁠ SALT LAKE CITY, May 8-10, 2024
Nov 6, 2023
23 min
New Patient Phone Calls - 3 THINGS YOU'RE MISSING
Do you wish you could convert more new patient callers? Check out this episode to discover 3 things that could be getting in the way! EPISODE RESOURCES - New Patient Welcome Packet New Patient Phone Bullet Points ⁠Open-Ended Questions⁠ ⁠ LIVE Team Training Events – ⁠Front Desk Goddess Retreat ⁠  SALT LAKE CITY, October 27, 2023 Register NOW for MISSION:POSSIBLE CaseAcceptance Super-Conference! ⁠ ORLANDO, November 8-10, 2023 VIRTUAL Events/Training - Doctor Webinar - Do you have the GUTS to do what it takes to create the practice you really want? August 25, 8-10 AM MST Front Desk Goddess Academy - . On-Demand Training for ALL things front office!  
Aug 3, 2023
26 min
Stop using the 'F' Word!
EPISODE RESOURCES - Open-Ended Questions 7 Ways to get Patients to Call you back LOOKING FOR TEAM TRAINING? Check out our upcoming LIVE and VIRTUAL Opportunities!   VIRTUAL Team Events –  Front Desk Goddess Retreat  -   Friday, June 23, 2023, 9 AM - 12 PM, Central  Jump Off the Insurance Hamster Wheel  -  Friday, July 14, 2023, 9 AM - 12 PM, Central LIVE Team Events - Register NOW for MISSION:POSSIBLE Case Acceptance Super-Conference! In Orlando, November 8-10, 2023 Check out our other podcast - RICH HAPPY DENTIST PODCAST    
May 16, 2023
20 min
Jump Off the PPO Hamster Wheel
What you'll learn in this episode -  How to decide which plan to drop first What to do when patients receive a letter from their insurance telling them to find another dentist Whether or not you should send a letter to patients notifying them of the change How to respond to common patient questions  REGISTER HERE for Jump Off the PPO Hamster Wheel Virtual Event Friday, March 24, 2023 9:00 AM - 12:00 PM, Central time Free Resource- How to communicate PPO status in a positive way without misleading patients LOOKING FOR ADDITIONAL TEAM TRAINING?        Check out our new Front Desk Goddess Academy Virtual Courses!        Register NOW for MISSION:POSSIBLE Case Acceptance Super-Conference!   April 26-28, 2023 in Las Vegas
Mar 16, 2023
27 min
The Hygienist Role in Patient-Centered Case Acceptance
Today I have the pleasure of visiting with Mary, Hygienist Extraordinaire! Mary has played an instrumental role in helping the practice transition toward patient-centered systems. As a result of the efforts of Dr. Alan Walker and his entire team, they’ve been able to work less while income while earning MORE INCOME. Not just the doctor, but his entire crew!   Today Mary shares her experience with Brady Group Coaching, and how listening to patients makes a significant difference in patient relationships. LOOKING FOR TEAM TRAINING? Check out our new VIRTUAL Courses! Front Desk Goddess 'Jump Start' '6 Ways We Screw Up Case Acceptance, and How to Recover' Jump Off the PPO Hamster Wheel LIVE TEAM TRAINING - Register NOW for MISSION:POSSIBLE Case Acceptance Super-Conference!   November 9-11, 2022 in Orlando, FL
Jan 31, 2023
40 min
5 Reasons You Aren't Scheduling More New Patients
Experience at the front desk in a dental office doesn't necessarily equal success when it comes to answering the phone.  In this episode I'll share 5 things that 'experienced'  teams are missing when it comes to maximizing new patient opportunities! New Patient Phone Call Bullet Points New Patient Welcome Packet and Letter
Oct 11, 2022
22 min
How to 'DETOX' your team
If you're allowing gossip, you're killing your team culture!  In this episode I'll give you tips on how to 'detox' your team by getting rid of the chatter! LOOKING FOR TEAM TRAINING? Check out our new Front Desk Goddess Academy Virtual Courses! LIVE Front Desk Goddess Retreat  - Tyler, TX, Friday, October 14th Register NOW for MISSION:POSSIBLE Case Acceptance Super-Conference!   November 9-11, 2022 in Orlando, FL EPISODE RESOURCES Gossip Research  Dave Ramsey no tolerance for gossip
Sep 19, 2022
25 min
Why do new patients no-show?
Frustrated by flaky new patients who cancel or no show? It could actually be your fault...  In this episode I'll share ways to increase the level of value and enthusiasm so that new patients actually show up in your office! Are you on the verge of BURNOUT? Do you feel as if you are ALL ALONE when it comes to the challenges you face? You don't have to do it by yourself!  If you’re ready to kick the Sunday night blues to the curb, register now for our brand new Front Desk Goddess Academy All-Access Virtual Coaching! Looking for live team training? Register NOW for MISSION:POSSIBLE Case Acceptance Super-Conference! Nov. 9-11, 2022 in Orlando, FL Check out our other podcast - RICH HAPPY DENTIST PODCAST
Jul 12, 2022
11 min
5 Reasons Inflation is GOOD NEWS for your dental practice
You can't afford to miss this episode!  Amy shares FIVE REASONS why inflation is actually GOOD NEWS for your dental practice.  GOT QUESTIONS?  WE HAVE ANSWERS! Schedule your FREE 30-minute practice evaluation with Amy, or just call 800-592-7239 for more info LOOKING FOR TEAM TRAINING? Check out our new Front Desk Goddess Academy ALL-ACCESS Monthly Subscription! Register NOW for MISSION:POSSIBLE Case Acceptance Super-Conference! November 9-11, 2022 in Orlando, FL Already a Brady Group member?  All Events and Resources are included in your membership!  Just email Amy for more info - [email protected]
Jun 20, 2022
19 min
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