Scott Challen is the founder of QHI National Home Improvements and Smartkits Australia, Part of the QHI Group. Leading the charge in tech-driven, automated franchise systems for the home improvement industry. With a background in construction and e-commerce, Scott has built scalable, automation-powered models that help franchisees thrive. Passionate about technology, efficiency, and cutting through industry red tape, Scott has designed systems that streamline sales, project management, and compliance. His expertise in business automation and franchise operations through technology has positioned QHI National as a true disruptor in the building sector. Beyond franchising, Scott is a content creator and industry spokesperson, sharing insights on politics, business growth, tech innovation, and regulatory challenges. He does this through radio, podcasts and online news. To learn more or contact Scott go to QHIGroup.com.au

Jarrad Goulding is the CEO & Founder of The Local Guys group. Previously he had been a franchisee in Boost Juice and a restaurant franchise. Jarrad and his partner Stacey were lucky enough to be part of a great franchise network in Boost Juice & a not-so-great franchise in their restaurant franchise. With these experiences, they saw the best and worst of franchising, which gave them the knowledge to mould a successful franchise model with The Lucky Guys. They used provisions such as flat fees and easy-to-exit agreements all in non-corporate culture. They have grown to 78 franchise partners in a little over five years including Covid in the first year. Jarrad's passion is assisting new franchise partners to take the leap of business ownership (maybe for the first time) and help nurture their growth to have happy successful businesses. The Local Guys have expanded from Electrical Test and Tagging to three, soon to be four divisions and have franchise partners in every state & territory in Australia as well as franchise partners on both the North & South island of New Zealand.

Tiffany English is the founder and driving force behind Access Offshoring, an offshore recruitment company, specialising in bridging the gap between local businesses and exceptional talent in the Philippines. With an extensive background in business improvement and change management, her career has led her to develop a deep understanding of what it takes to create sustainable growth – which predominantly comes back to the right systems and of course, the right people. Tiffany also has a profound philanthropic mission that drives her purpose, with an aim to dedicate a substantial part of her time to giving back and making a positive impact on society. To learn more or contact Tiffany go to https://accessoffshoring.com.au or message Tiffany English at LinkedIn or contact me [email protected] or 1300 960 136.

Luke Hart is a seasoned sales professional with IWS by Deel, where he has focused on serving the franchise sector for over a year. Luke specializes in providing a unique SWAS (Software WITH a Service) solution, offering a comprehensive suite of onboarding, rostering, payroll, bookkeeping, and financial reporting services—all seamlessly delivered through a single portal. His approach ensures both franchisors and franchisees receive hands-on support every step of the way. Before joining IWS, Luke co-founded and operated Hunter Jacobs, a boutique recruitment business specializing in building senior-level sales teams for mid-sized to large technology firms. With over a decade of experience in software sales recruitment, Luke was deeply involved in the business, helping clients recruit top-tier talent. While Luke transitioned to a new career path, Hunter Jacobs remains under the leadership of his wife. Prior to Hunter Jacobs, Luke founded and led Harlow Group, a boutique sales recruitment firm that later evolved into LudTec following the sale of his shares. Earlier in his career, Luke honed his expertise at Michael Page in London, where he managed the technology sales recruitment desk for Thames Valley and the Southern Home Counties—the Silicon Valley of Great Britain. He also led teams at a generalist sales recruitment firm, completing a successful 20-year career in recruitment before transitioning to the franchise sector. Luke is passionate about the franchise industry and enjoys applying his wealth of experience to empower franchise businesses with innovative workforce solutions. To learn more or contact Luke go to IWSAustralia.com.au or message Luke Hart at LinkedIn or contact me [email protected] or 1300 960 136.