Inevitably, no matter how things may run in general practice, from time-to-time there will be issues around price, service or treatment etc., and can, with a little in-house mediation, be resolved most of the time. But...if there's an impasse, what happens next?

JENNIE JONES, Head of the VCMS, joins Ian Wolstenholme for an overview of their services and how their independent impartial advice can help smooth troubled waters.

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