FIVP Practice Matters
FIVP Practice Matters
FIVP Practice Matters
Welcome to FIVP Practice Matters - fostering collaboration, sparking insightful discussions and celebrating the ingenuity thriving within independent veterinary practices. With a new episode every fortnight (plus bonus episodes), it’s the perfect companion for a walk with your dog or on the commute to work! We'll aim to amplify the voices and experiences from the front line of independent veterinary care as well as meeting guests from the veterinary world and beyond, delving into topics that will resonate with the whole team. Why not send us a voice note via WhatsApp to 07709 836 865 now!
Ep057 - National SQP Week 2026
They've been part of veterinary medicines legislation since 2005, yet the three letters SQP are still not as widely recognised as they perhaps should be. That's about to change. For the very first time, the profession is marking a dedicatedNational SQP Week, running from 5th to 12th June 2026 — a landmark moment for a qualification that has quietly underpinned the safe distribution of veterinary medicines for decades. In this episode of Practice Matters, we're joined by CAROLINE JOHNSON, Director of Vetpol, to explore what National SQP Week means for the profession, how to get involved, and why this milestone is long overdue.As ever, we would love to hear from your practice.  Send us a voice note or message via WhatsApp to 07709 836865For more information about National SQP Week, visit https://vetpol.uk/vetpol-sqp-why-choose-us/national-sqp-week-5-12-june-2026/
Jun 2
19 min
Ep056 - Pet Blood Bank UK
When a critical patient arrives and every second counts, access to blood products can mean the difference between life and death. But what does it actually take to keep thoselifesaving supplies available around the clock? In this episode of Practice Matters, we're joined by LARA HOWE, Clinical Supervisor and Veterinary Surgeon at Pet Blood Bank UK — the country's leading canine blood bank charity and the animal equivalent of the NHS blood service. From donor eligibility and blood typing to the journey of a single unit from donation session to emergency ward, we're exploring everything veterinary teams need to know about canine blood transfusion.As ever, we would love to hear from your practice. Send us a voice note or message via WhatsApp to 07709 836865For more information about the Pet Blood Bank UK charity, visithttps://www.petbloodbankuk.org/
May 19
15 min
Ep055 - Protect Yourself!
With 61% of the veterinary profession now female, personal safety has never been more relevant — yet it remains one of the most overlooked conversations in the industry.  In this episode, Ian Wolstenholme speaks with JESSICA JONES, founder of Amazonia School of Self Protection, about what it truly means to protect yourself in a caring profession.  From lone working and aggressive clients to boundary-setting and post-incident recovery, Jessica shares practical strategies and powerful mindset shifts for female vets and vet nurses navigating real-world risk.  Because a profession that gives so much to others must also equip its people to stay safe.As ever we would love to hear from your practice. Send us a voice message via WhatsApp to 07709 83 68 65https://www.facebook.com/AmazoniaSOSP/
May 5
14 min
Ep054 - Vetamorphosis
Our veterinary profession is (fortunately) blessed in the modern age with lots of support for colleagues struggling with their mental health wellbeing.  Oftentimes, this care is drawn upon when problems have manifested.  Our guest onthis edition of Practice Matters, GEORGINA HILLS from Vetamorphosis, joins Ian to talk through how practice leaders and team members can look for the subtle signs of mental distress before they reach that crisis point.  George discusses this with the benefit of a ‘dual lens’ – she is a long-time experienced veterinary nurse, practice manager who in2022 made the courageous choice to transition into the third sector as a Community and Mental Health Advocate withing the NHS and is now also a Transactional Psychotherapist with Vetamorphosis.As ever, we would love to hear from your practice if you have been affected by any of the issues raised.  Send us a voicenote to 07709 83 68 65https://www.vetamorphosis.co.ukhttps://www.vetlife.org.uk/
Apr 21
15 min
Ep053 - FIVP 10th Birthday!
It’s our 10-year anniversary! To celebrate a decade of FIVP representing independent practices, Ian Wolstenholme and the FIVP team reflect on the organisation’s humble origins and look to the future for the sector. Joining Ian is chairperson Rita Dingwall, co-founder Jacqui Garrett and administrator Ruth Cleaver.  FIVP was founded in 2016 as a not-for-profit organisation dedicated to securing a future for independent practices. We work closely with practice owners and managers, ensuring they have they are supported and represented to grow their business.  Don’t forget to share how your practice showcases its independence! Whether you are an FIVP member or not, we want to hear how your stories about engaging with your community. Send a voice note via WhatsApp to 07709 836865  
Apr 7
17 min
Ep052 - RCVS MMI updates - Rapinder Newton and Elinor O'Connor
On this edition of Practice Matters we hear about some of the latest practice support strategies around the RCVS Mind Matters Initiative.  The College Lead RAPINDERNEWTON tells us about the new Academy courses for Managers, MMI online workshops and Applied Mental Health Science, as well as guidance for the forthcoming requirement as part of the Practice Standards Scheme to have a Suicide Prevention Plan in place.  We also meet Professor Elinor O’Connor from the Alliance Business School at the University of Manchester - one of the 2025 Research Grant Award recipients about their work and how independent practices can contribute to their research project to support wellbeing in practice.If you have been affected by any of the issues raised in the episode, please contact:Vetlife - https://helpline.vetlife.org.uk/Samaritans - https://www.samaritans.org/HOW TO HELP WITH RESEARCH:The University of Manchester and Birkbeck, University of London are undertaking a research project funded by the RCVS Mind Matters Initiative on organisational stress management and wellbeing initiatives in the UK veterinary sector. Many stress-management initiatives aim to develop workers’ ability to cope with stress, for example mindfulness. In contrast, organisational wellbeing initiatives are those that target sources of stress at work by changing how work is arranged or managed; examples might include changes to rota systems, workload management strategies, or efforts to improve communication or support within teams.If you are currently working or have worked in the UK veterinary sector and have been involved in implementing or participating in an organisational wellbeing initiative in the past three years, the research team would like to hear about your experiences People working in any role in the veterinary sector can participate in the study (e.g. clinical staff, animal care assistants, receptionists etc). Please contact Professor Elinor O’Connor for more details: [email protected] ever, we would love to hear from your practice. You can send us a voice note, via WhatsApp to 07709 83 68 65
Mar 24
18 min
Ep051 - Changemakers
In this episode of the FIVP Practice Matters podcast,we explore two recent developments shaping the veterinary and animal welfare landscape. The first topic comes from the BVNA Congress, where certified animal behaviourist Dr Andrew Hale discusses how modern understanding of pet behaviour has evolved. Andrew explains how shifting perspectives on animal emotions, stress, andcommunication are influencing the way veterinary teams, particularly vet nurses, interpret and manage behaviour in clinical settings.The episode also features another change-maker – Dr. TomWard, lead scientist at Warrington-based research company XCellR8. Dr Ward describes the company’s pioneering work in the cosmetics and personal care industries to replace controversial animal testing. He outlines new innovativelaboratory methods and technologies that allow products to be tested safely and ethically without animals, highlighting how scientific progress is accelerating the global move toward more humane research and product development practices.As ever, we would love to hear from your practice. Send us a voice note, via WhatsApp to 07709 83 68 65
Mar 10
11 min
Ep050 - Transparency...do you see it?
In this episode of Practice Matters, we explore how transparency within veterinary teams can transform client relationships and strengthen practice culture.   Drawing on expert insights from Dr Rebecca Maher from Inside Minds, we unpack why transparency isn’t just about pricing—it’s about communicating value, fostering clarity, and helping clientsfeel confident in their decisions.   Vet teams often shy away from open conversations about cost and care, but when approached with empathy and behavioural insight, transparency builds trust, reduces surprises, and enhances client satisfaction. Learn how teams can embrace openness, improve communication skills, and make every interaction more meaningful for clients and their pets.As ever, we would love to hear from your practice – send us a voice note or message to 07709 83 68 65
Feb 24
18 min
Ep049 - MCR Vets....but not in Manchester!
In this episode of FIVP Practice Matters, we’rejoined by Sinead Bennett, veterinary surgeon and owner of MCR Vets in Salford, one of our new member practices.Sinead shares her journey of building a modern, community-focused practice and the realities of being a vet owner in today’s rapidly changing profession. We explore leadership, culture, and what it really takes to create a practice thatsupports both clients and teams. From navigating growth to staying true to your values, Sinead offers honest insights and practical reflections that will resonate with anyone involved in independent practice. A thoughtful, inspiring conversation not to be missed.https://www.mcrvets.com/As ever, we would love to hear from YOUR practice! Send us a voice note, via WhatsApp to 07709 83 68 65
Feb 10
18 min
Ep048 - BONUS - Independent Voices
In this bonus episode of Practice Matters, we bring together four independent veterinary practices to explore the real-world implications of the Competition and Markets Authority’s proposed actions following its ongoing investigation into the veterinary sector. From pricing transparency and client trust to operational pressures and professional autonomy, our guests share candid perspectives on what these changes could mean for independent practices on the ground. Drawing on day-to-day experience, they discuss both the challenges and opportunities ahead, and how practices can prepare for potential reform. It’s an honest, practical conversation about safeguarding independence while navigating a rapidly evolving regulatory landscape.How do you see the CMA investigation affecting YOUR practice? As ever, we'd love to hear from you - why not send us a Voice Note or message via WhatsApp to 07709 83 68 65
Jan 30
11 min
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