This week's guest is the wonderful Vicky Cherne. Vicky is Consumer Affairs Manager at Land O'Lakes and she shares how it's important for anyone working in the CX world to be able to work with different departments to improve CX. Vicky shares, with passion, how she and her team have partnered with various internal groups to understand the customer root cause and then put in a solve. Humble, insightful and dedicated, Vicky is an absolute gem of a guest. Pour yourself a hot drink and settle down to enjoy this podcast. Vicky smashed it!